Contract Support Associate

CBRE Group, Inc.; Abernathy (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

CBRE Group, Inc. is seeking a Contract Support Associate to deliver exceptional customer service and administrative support for a large Business Unit or Account. You will ensure contract requirements are fulfilled, onboard vendors, process invoices, and provide financial reporting.

The role emphasizes coordinating across sites and head office, maintaining accuracy in cost center coding, quotations, and POs while supporting HSE and QHSE documentation.

Qualifications

• Experience in contract services administration and client service.
• Strong coordination and communication skills across multiple teams.
• Attention to detail with a focus on accuracy in billing and reporting.

Responsibilities

• Respond to client inquiries and ensure timely service delivery.
• Understand contract scope and ensure work aligns with it.
• Coordinate and onboard vendors for reactive and planned works.
• Review invoices, code cost centers, and manage quotations/POs.
• Approve maintenance invoices and projects per agreements.
• Provide monthly reporting for Contract and BU reviews.
• Support Health & Safety compliance and maintain QHSE docs.
• Analyze data to solve complex problems and propose improvements.

Skills

Customer service

Administrative support

Vendors onboarding

Billing accuracy

Reporting & analysis

Tools

Billing software

Job description

About the Role:

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You'll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensure t e  or o meaning??? (???) Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.