Contract Station Instructor - Emergency Road Service

AAA Auto Club Enterprises; San Antonio (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Fleet vehicle for transport

Company-paid uniforms

Health coverage for medical, dental, vision

401(K) plan with company match

Tuition assistance

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises in San Antonio, Texas, is seeking a Training Instructor to conduct Emergency Road Services instructional courses for independent contract station service providers. This role involves formal classroom training and field training, requiring a valid driver's license and strong communication skills.

The ideal candidate will have a 4-year college degree along with 3 years of experience in training within the automotive service industry. Benefits include fieldwork flexibility, health coverage, tuition assistance, and more.

Qualifications

• 4-year college degree or equivalent combination of education and work experience required.
• Minimum 3-year training/coaching work experience in the automotive service industry preferred.
• Valid driver’s license and an acceptable driving record required.

Responsibilities

• Conduct formal classroom training sessions for ICs personnel regarding ERS policies.
• Deliver training via in-person, instructor-led virtual, and field training.
• Collaborate with ERS teams to identify specific training opportunities.

Skills

Professional verbal and written communication skills

Presentation skills

Education and work experience in automotive service

Education

4-year college degree or equivalent

Job description

Overview

This position conducts Emergency Road Services (ERS) instructional courses for independent contract station (ICS) service providers and their employees. Instructional courses include hands‑on towing and service procedures, battery service program, dispatch technologies, lockout techniques, and member service protocols.

Benefits

• Fleet vehicle for transport and safekeeping of training supplies and equipment
• Company‑paid uniforms
• 60-80% field work.
• Work-from-home flexibility
• Travel
• Overtime
• Health coverage for medical, dental, vision
• 401(K) savings plan with company match and pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services, and more)

Job Duties

• Conduct formal classroom training sessions, workshops, and presentations for ICs personnel regarding ERS policies, procedures, and regulations.
• Deliver training via in‑person classroom, instructor‑led virtual, and field training as assigned.
• Overnight travel required on a pre‑scheduled basis.
• Provide technical support in handling member complaint files.
• Collaborate with ERS teams to identify specific training and coaching opportunities.
• Prepare daily activity journals including weekly and monthly reports.

Qualifications

• 4‑year college degree or equivalent combination of education and work experience required.
• Minimum 3‑year training/coaching work experience in the automotive service industry preferred.
• Professional verbal and written communication skills required, including excellent presentation skills.
• Valid driver’s license and an acceptable driving record required.

Equal Opportunity Statement

AAA is an Equal Opportunity Employer. Our organization participates in E‑Verify.