Roadside Assistance Technician / Light Service Driver

AAA-The Auto Club Group; Wixom (MI); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with employer match

Paid time off and parental leave

Tuition/education assistance

AAA membership and discounts

Job summary

AAA-The Auto Club Group in Wixom, Michigan is hiring a Roadside Assistance Technician for a full-time, hourly role. Technicians will operate service trucks to assist members with breakdowns, providing services like fuel delivery, battery testing, and flat-tire repair. The position requires strong customer service skills and communication ability.

Compensation includes an hourly rate of $23.00 with overtime, bonuses, and a comprehensive benefits package, ensuring a rewarding career with opportunities for growth.

Qualifications

• Must be at least 21 years of age.
• Valid driver’s license required with minimal infractions.
• Experience with tablets for updates and record keeping.

Responsibilities

• Operate service trucks to assist AAA members and employees.
• Use GPS to locate members who experience breakdowns.
• Provide services including fuel delivery and battery testing.

Skills

Customer service skills

Communication ability

Ability to lift 75 pounds

Education

High school diploma or equivalent

Job description

Roadside Assistance Technician

This is a full‑time, hourly position in the Emergency Roadside Assistance team. The technician operates service trucks, provides basic vehicle repairs, delivers critical support, and works largely outdoors in all weather conditions.

Responsibilities

• Operate a service truck or tow vehicle to assist AAA members and employees.
• Use GPS and maps to locate members who experience breakdowns.
• Provide services including fuel delivery, battery testing and replacement, jump‑starting, lockout service, and flat‑tire repair or replacement.
• Tow vehicles that cannot be safely driven or cannot be restarted.
• Deliver excellent customer service with a 100% member satisfaction goal.
• Offer value‑added services such as On‑the‑Go Tow or battery tests/sales.
• Support special events (parades, travel shows, Car Care, public relations).

Work Environment

The position involves frequent exposure to road hazards and weather extremes, with less than 5% time spent in a temperature‑controlled office. Employees typically work on their own and may travel up to 95% of the time.

Required Qualifications

• High school diploma or equivalent; valid driver’s license.
• 21 years of age or older.
• Valid state driver’s license with minimal infractions.
• If employed in Illinois, a valid Illinois C‑Non CDL driver’s license is required.
• Experience with tablets or similar devices for call updates, policy review, record keeping, and task completion.
• Strong customer‑service skills and clear communication ability.
• Ability to lift up to 75 pounds.
• Successful completion of drug screening, MVR, criminal background check, and DOT health screening (pre‑employment and ongoing).

Preferred Qualifications

• Experience servicing vehicles: fueling, battery testing and replacement, jump‑starting, lockout service, and flat‑tire repair/replacement.
• Previous tow truck driver or roadside service experience.
• Capability to operate a wheel lift, flatbed, dolly towing equipment, and full‑size or mini service vehicle; commercial driving experience is a plus.

Compensation & Benefits

Hourly rate: $23.00 for Michigan employees, overtime at time and a half, shift premiums of 5% (5 pm–11 pm) and 10% (11 pm–5 am). Sign‑on bonus of $1,000 paid in two installments, quarterly perfect attendance bonus of $250, fully paid training, medical/dental/vision benefits, 401(k) with employer match, paid parental leave, paid time off, paid volunteer days, tuition/education assistance, professional certification reimbursement, AAA membership, discounts, perks, rewards, and more.

Equal Employment Opportunity Statement

The Auto Club Group is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Employment Conditions

Regular and reliable attendance is essential. All applicants offered employment must consent to a background and drug screen per job requirements.