Tow Instructor

AAA; Hurstbourne (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

401(K) matching

Tuition assistance

Floating holidays and PTO

Parental leave

Wellness programs

Employee discounts

Job summary

AAA is seeking a Tow Instructor to deliver Emergency Roadside Service (ERS) training for Independent Contract Station providers and their staff. You will lead classroom, virtual, and field sessions covering towing, battery services, dispatch, and safety standards to ensure exceptional member experiences.

Ideal candidates have a Bachelor’s degree or equivalent and at least 3 years of training or instructional experience within automotive or related fields, with strong communication and

Qualifications

• Bachelor's degree or equivalent required or combination of education and relevant work experience.
• Minimum of three (3) years of training, coaching, or instructional experience in automotive service or related industry preferred.
• Strong verbal and written communication skills for diverse audiences.
• Demonstrated ability to build relationships, influence others, and deliver engaging training experiences.

Responsibilities

• Facilitate classroom, virtual, and field-based training for IC personnel on ERS policies and service standards.
• Deliver hands-on instruction covering towing operations, battery services, lockout techniques, dispatch systems, and roadside practices.
• Conduct workshops and coaching sessions to support employee development and operational excellence.
• Travel overnight on a scheduled basis to support training across territories.
• Provide technical guidance in review and resolution of member complaint cases.
• Partner with ERS leadership to identify training needs and coaching opportunities.
• Monitor training effectiveness and recommend continuous improvement strategies.
• Maintain training records and prepare daily activity logs and monthly reports.

Skills

Training experience

Communication skills

Public speaking

Relationship building

Facilitation skills

Education

Bachelor's degree or equivalent

Tools

Dispatch technology

Roadside apps

Job description

Tow Instructor

The Roadside Service Instructor is responsible for delivering Emergency Roadside Service (ERS) training and development programs for Independent Contract Station (ICS) service providers and their employees. This role provides comprehensive instruction on roadside assistance operations, towing and recovery procedures, battery service programs, dispatch technologies, lockout techniques, and AAA member service standards. The instructor serves as a subject matter expert, ensuring service providers are equipped to deliver safe, efficient, and exceptional member experiences.

Responsibilities

• Facilitate classroom, virtual, and field-based training programs for IC personnel on ERS policies, procedures, regulations, and service standards.

• Deliver hands-on instruction covering towing operations, battery services, lockout techniques, dispatch systems, and roadside assistance best practices.

• Conduct engaging presentations, workshops, and coaching sessions to support employee development and operational excellence.

• Travel overnight on a scheduled basis to support training initiatives across assigned territories.

• Provide technical guidance and support in the review and resolution of member complaint cases.

• Partner with ERS leadership and operational teams to identify training needs, performance gaps, and coaching opportunities.

• Monitor training effectiveness and recommend continuous improvement strategies.

• Maintain accurate training records and prepare daily activity logs, weekly summaries, and monthly reports.

Qualifications

• Bachelor's degree or an equivalent combination of education and relevant work experience required.

• Minimum of three (3) years of training, coaching, or instructional experience within the automotive service, towing, roadside assistance, or related industry preferred.

• Strong verbal and written communication skills with the ability to effectively present information to diverse audiences.

• Demonstrated ability to build relationships, influence others, and deliver engaging training experiences.

• Proficient in facilitating both in-person and virtual learning environments.

• Valid driver's license with an acceptable driving record required.

Preferred Skills

• Knowledge of roadside assistance, towing operations, automotive service procedures, and service provider management.

• Experience utilizing dispatch technology and roadside service applications.

• Strong organizational skills with the ability to manage multiple priorities and travel independently.

This role is ideal for an experienced trainer who is passionate about developing others, improving operational performance, and ensuring exceptional service delivery for AAA members

Remarkable benefits:

Health coverage for medical, dental, vision

401(K) saving plans with company match

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify