Emergency Roadside Tow Driver

American Automobile Association; Concord (NH); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

401k Matching

Medical, Dental, Vision benefits

Paid Time Off

Free AAA Classic Membership

Tuition Reimbursement Program

Job summary

American Automobile Association is seeking service vehicle operators in Concord, New Hampshire. The role involves driving and operating service vehicles, interacting with customers, and providing an excellent service experience. Candidates must possess strong communication skills and knowledge of vehicle components.

This position includes hourly pay of $27.50, with the opportunity to earn additional incentives, and requires at least two years of experience in a customer contact role.

Qualifications

• Valid driver's license with a safe driving record.
• Two years of experience in a customer contact role.
• Must be at least 21 years of age.

Responsibilities

• Drive and operate service vehicles.
• Interact with customers and establish rapport.
• Complete daily paperwork related to service calls.

Skills

Clear communication

Vehicle knowledge

Problem solving

Driving skills (manual/automatic)

Education

Vocational technical automotive training/certification

ASE Certification (Preferred)

Job description

Why Work For Us?

• Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending on position.
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period.
• Benefits – Medical, Dental, Vision, wellness program and more! Paid Holidays.
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.
• Free AAA Classic Membership.
• AAA Product Discounts.
• Tuition Reimbursement Program.

Summary

Driving and operating of a specific service vehicle (tow trucks, battery service vehicles/light service vehicles), and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience.

Essential Functions

• Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
• On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
• Leveraging sales skills for offering products and services from AAA to member during service interaction
• Utilizing on-board computer, radio communications, and mapping systems
• Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge / Skills / Abilities

• Clear and proficient verbal and written communication even under pressure
• Common knowledge of vehicle components and the common reasons for vehicle failure
• Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
• Ability to drive a manual/automatic shift vehicle

Education & Experience / Licenses & Certification / Requirements

• Must possess a valid driver’s license with a safe driving record
• Two (2) years of experience in a customer contact role
• Education & Training: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training; vocational technical automotive training/certification or equivalent experience (Preferred)
• Must be at least 21 years of age; ASE (Automotive Service Excellence) Certification (Preferred)

Work Environment / Physical Requirements

• Works outdoors at vehicle sites when servicing vehicles
• Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls
• Works in all weather and all traffic conditions
• Vehicle recovery sites may be wet, messy and hazardous
• Service Providers are required to provide a photograph for identification purposes

#ERS – $27.50 hourly pay with potential to make up to an additional $1,400 per month with quality and productivity incentives.