Automotive Instructor / Trainer (53876)

AAA Northeast; New York (NY); On-site; USD 73,200 - 91,900; Full time

Benefits offered by this job

Free AAA membership

Tuition reimbursement

Paid volunteer day off

Job summary

AAA Northeast is seeking an experienced Auto/Truck Service Technician to transition into a full-time training role. In this position, you will deliver technical training to roadside assistance drivers and other staff, ensuring high standards are met.

The ideal candidate will have strong coaching skills, extensive auto repair experience, and relevant ASE certifications. This role offers a competitive salary and comprehensive benefits, including health coverage and retirement plans.

Qualifications

• 3+ years of auto repair or fleet operations experience.
• 3+ years of facilitating live courses in-person and virtual environment.
• Current ASE certifications and willingness to learn.

Responsibilities

• Design and deliver technical training programs.
• Build and maintain professional relationships with AAA partners.
• Adjust training programs based on trainee needs.

Skills

Technical training

Coaching and mentoring

Knowledge of towing and roadside assistance

Excellent communication

Education

Associates Degree/Trade School certificate

Tools

ASE General certification

Wreckmaster Certification Level 2/3

Job description

Are you an experienced Auto/Truck Service Technician or certified Towing Operator in the metro NYC area? Are you known for doing the job right, safely, and keeping things moving in a fast-paced environment? Have you coached or mentored apprentices/teammates and want to transition into a full-time training role? Do you hold ASE/OEM and/or Wreckmaster/TRAA certifications and want to apply your expertise as an AAA Northeast instructor training roadside technicians in towing, lockouts, tire changes, and battery testing, sales and installation services?

Step out of the service bay and into a respected teaching role—where your expertise is valued and your automotive industry knowledge stays sharp.

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

In this role, you will design and deliver existing technical training courses & related programs to incoming roadside assistance drivers, current employees seeking new certification, and any necessary outside staff (as needed). The role will involve building strategic relationships with Automotive Services business line management to identify and deliver training needs.

What You Will Do

• Facilitates training programs emphasizing technical skills, applications, vendor and product information, AAA quality standards and Five Diamond Member experience culture. Delivers training utilizing a variety of training techniques. Ensures trainees comprehend the complexity and depth of related information. Facilitates training programs in a variety of settings including formal classroom settings, various locations, regional training centers, distance learning and one-on-one training sessions. Training programs may be conducted after business hours. Depending on business line training may be delivered to non-employees. Trainings may take place in indoor and outdoor settings in all weather conditions.
• Builds & maintains professional relationships with AAA partners and vendors, maintains high level of topical expertise and knowledge of all product offerings, industry trends, department policies and procedures. Participates in department meetings to communicate proactively the status of training initiatives, ideas, and concepts and to gather feedback from the management staff. Provides constructive coaching throughout training and nesting to help learners refine and enhance their technical and professional skills toward established standards.
• Develops and adjusts training programs geared toward the depth of knowledge required by the trainees’ position and prior skills. Working with the Safety Manager, supports the establishment of a safety culture by incorporating safe working practices and OSHA requirements in all training programs.
• Keep abreast of industry trends by attending related seminars and courses, and maintaining industry certifications. Represents the department and organization at Club, community and industry functions.
• Works closely with the business line in identifying performance gaps and recommends learning solutions.

Qualifications

Education & Licenses

Associates Degree/Trade School certificate or 3-6+ years of additional auto repair / road service / towing or fleet operations experience.

Technical Certifications

Current ASE General, Electrical or Engine Repair certification (G1, A1 & A6) and Wreckmaster Certification Level 2/3 preferred, or ability to obtain within twelve months of employment.

Willingness to learn how to operate tow vehicles. Candidate must successfully pass a Driver’s License Check, and obtain a 6 month minimum DOT Medical Certificate during pre-employment phase.

Experience

3+ years of auto repair or fleet operations experience.

3+ years of facilitating live courses in-person and virtual environment.

Compensation

The annual pay range for this position is $73,200 - $91,900. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives.

Benefits

• Paid Time Off: 3 weeks of vacation, 12 holidays and 8 sick days annually
• Health Coverage: Medical, Dental, and vision insurance with AAA Northeast covering up to 88% of the plan
• Retirement: 401(k) plan with a 6% company match

Additional Perks

• Free AAA membership, insurance discounts, travel commission match, and a paid volunteer day off each year!
• Tuition Reimbursement: Financial support for continuing education
• Ample opportunities for advancement

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.