Contract Servicing Specialist

VTE of Stevens County LLC; Colville (WA); On-site; USD 30,000 - 34,000; Full time

Job summary

Vista Title & Escrow, LLC is seeking a Contract Servicing Associate to support daily operations of the Contract Servicing Department. You’ll handle new accounts, payments, communications, and account closures with accuracy and professionalism.

Ideal candidates thrive in a fast-paced, customer-focused environment, maintain confidentiality, and contribute to process improvements while supporting team members and cross-department collaboration.

Qualifications

• Commitment to Vista’s mission of unparalleled customer experience
• Excellent verbal and written communication skills
• Strong interpersonal and customer service abilities
• Meticulous attention to detail and accuracy in data handling
• Excellent organizational and time management; ability to multitask
• Ability to work in a high-volume environment and meet deadlines
• Demonstrated ability to maintain confidentiality and handle sensitive data with integrity
• Proficient in Microsoft Office Suite and ability to learn internal servicing platforms
• Cleared background and credit check required

Responsibilities

• Support the Contract Servicing Manager and department in all servicing functions
• Handle customer inquiries via phone, email, and written correspondence with professionalism and courtesy
• Resolve routine customer questions and issues using sound judgment
• Perform accurate and timely data entry for account setup and maintenance
• Process payments, deposits, and account closures in accordance with company procedures
• Assist in maintaining escrow account records and servicing documents
• Support the monitoring and processing of property taxes, insurance premiums, and other account-related expenses as directed
• Assist with routine auditing and account balancing tasks to ensure data integrity
• Assist in daily and monthly bank reconciliations
• Contribute to marketing and business development efforts by participating in client outreach and maintaining positive relationships
• Provide support and coverage for team members during absences or peak workloads
• Maintain confidentiality of sensitive client and transactional information
• Help identify opportunities to improve procedures and customer experience
• Collaborate with internal departments and external parties to facilitate seamless service
• Assist in monthly, quarterly, and year-end reporting
• Participate in ongoing training and development initiatives
• Perform other duties as assigned

Skills

Customer service

Communication

Attention to detail

Organization

Time management

Multitasking

Confidentiality

MS Office

Background check

Education

High school diploma or equivalent

Tools

Internal servicing platforms

Microsoft Office Suite

Job description

Vista Title & Escrow, LLC is seeking a Contract Servicing Associate to support daily operations of the Contract Servicing Department. You’ll handle new accounts, payments, communications, and account closures with accuracy and professionalism.

Ideal candidates thrive in a fast-paced, customer-focused environment, maintain confidentiality, and contribute to process improvements while supporting team members and cross-department collaboration.