Mortgage Servicing Admin Specialist

Village Capital & Investment; Las Vegas (NV); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Village Capital & Investment LLC, based in Henderson, NV, is seeking a Servicing Administration Assistant to support the loan servicing team. The role focuses on managing emails, entering data in MSP Explorer, and handling mortgage documents with accuracy and professionalism.

The position requires strong communication, attention to detail, and the ability to work independently while collaborating with teammates to ensure timely responses and compliant servicing activity.

Qualifications

• Problems solving with accuracy and timeliness in a fast-paced environment.
• Clear and proactive communication with teammates and supervisors.
• Ability to work independently and contribute to team goals, with minimal supervision.
• Proficiency in Windows OS and mortgage software tooling (Encompass preferred).

Responsibilities

• Manage emails in Gmail, prioritize, respond, and escalate time-sensitive issues.
• Retrieve, review, and enter loan-level data in MSP Explorer; verify statuses.
• Locate and verify mortgage documents; ensure accuracy and timeliness.
• Enter data into company systems and audit for quality and compliance.
• Provide proactive status updates and maintain professional communication with internal teams.

Skills

Problem solving

Attention to detail

Communication

Teamwork

Independent work

Windows proficiency

Encompass familiarity

Tools

Encompass

MSP Explorer

Job description

Village Capital & Investment LLC, based in Henderson, NV, is seeking a Servicing Administration Assistant to support the loan servicing team. The role focuses on managing emails, entering data in MSP Explorer, and handling mortgage documents with accuracy and professionalism.

The position requires strong communication, attention to detail, and the ability to work independently while collaborating with teammates to ensure timely responses and compliant servicing activity.