Contract Services Coordinator: Customer & Order Flow

Gleason Corporation; Loves Park (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

Gleason Corporation in Loves Park, IL is seeking a Contract Services Coordinator to support order processing, customer service, and departmental coordination within our manufacturing environment.

You will verify orders in SAP, prepare quotations, manage invoices and documentation, and collaborate with production schedulers and shipping to ensure timely delivery and accuracy. Strong MS Office and SAP skills are required. Some exposure to DocuWare is a plus.

Qualifications

• High school diploma or GED required.
• 2–7 years of office experience in manufacturing or production.
• Proficiency with Microsoft Office; SAP, DocuWare, and related systems.

Responsibilities

• Prepare and issue quotations for contract services.
• Process and confirm customer orders.
• Verify customer information, shipping methods, and pricing in SAP.
• Process credits and adjustments when required.
• Respond to customer inquiries, requests, and complaints professionally.

Skills

Customer service

Communication

Organizational skills

Problem solving

Teamwork

Safety awareness

Education

High School Diploma or GED

Tools

SAP

DocuWare

Outlook

Word

Excel

PowerPoint

MS Office

Job description

Gleason Corporation in Loves Park, IL is seeking a Contract Services Coordinator to support order processing, customer service, and departmental coordination within our manufacturing environment.

You will verify orders in SAP, prepare quotations, manage invoices and documentation, and collaborate with production schedulers and shipping to ensure timely delivery and accuracy. Strong MS Office and SAP skills are required. Some exposure to DocuWare is a plus.