Contract Resolution Specialist \" $2000 Sign On Bonus \"

Marriott Vacations; Lakeland (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Marriott Vacations Worldwide is seeking a NOA Contract Resolution Specialist to execute daily contract follow-up tasks, ensure files are complete and ready for recording, and manage an SLA-driven work queue. You will validate documentation, support corrections, and assist with payment validation while safeguarding owner and financial data.

The role requires attention to detail, experience in high-volume queues, and strong communication across multiple stakeholders.

Qualifications

• High school diploma or equivalent.
• Experience in a high-volume, SLA-driven queue with deadlines.
• Proficiency with Microsoft 365 and ability to learn contract management systems.
• Clear written and verbal communication skills and discretion with sensitive owner/financial information.
• Timeshare, real estate, or hospitality experience preferred.

Responsibilities

• Execute contract follow-up activities to meet SLAs.
• Request, validate, and index disclosures, signatures, identification, and payment support.
• Perform contract completeness and quality checks and route files for correction.
• Coordinate routine contract corrections and administrative changes per SOP.
• Maintain accurate notes, trackers, and case documentation.
• Communicate with NOA teams, Sales, Audit/QA, Finance/AR, and Title partners about missing items and actions.
• Identify aged, time-sensitive, or compliance-related risks with documented actions.
• Support audit requests and remediation by pulling file evidence.
• Adhere to privacy, data protection, and records retention when handling owner/financial information.

Skills

Attention to detail

SLA-driven queue

Microsoft 365

Written & verbal communication

Discretion with sensitive information

Experience in timeshare/real estate/hc

Education

High school diploma or equivalent

Job description

Specialist, NOA Contract Resolution

Job Summary

The NOA Contract Resolution Specialist is responsible for executing daily contract follow-up activities to ensure sales contract files are complete, accurate, and ready for timely recording. This role manages an assigned work queue, follows up on missing or incorrect documentation, supports routine contract corrections, and assists with payment documentation validation. The Specialist works in an SLA-driven environment, applies established checklists and procedures, and escalates complex or aged issues to the Supervisor to protect owner experience, revenue integrity, and compliance outcomes.

Specific Expected Contributions

• Execute assigned contract follow-up activities using prioritized aging reports to meet established SLAs.
• Request, validate, and index required documentation including disclosures, signatures, identification, and payment support.
• Perform contract completeness and quality checks using standard checklists; route files for correction when requirements are not met.
• Coordinate routine contract corrections and administrative changes per SOP; elevate exceptions or policy questions to the Supervisor.
• Maintain accurate notes, trackers, and case documentation to reflect current status and next steps.
• Communicate clearly with site NOA teams, Sales, Audit/QA, Finance/AR, and Title partners regarding missing items and required actions.
• Identify and elevate aged, time-sensitive, or compliance-related risks with clear documentation of actions taken.
• Support audit requests and exception remediation by pulling file evidence and updating status trackers.
• Adhere to privacy, data protection, and records retention requirements when handling owner and financial information.

Specific Candidate Profile

Education

High school diploma or equivalent required

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Skills & Competencies

• Strong attention to detail and ability to follow detailed procedures, checklists, and controls.
• Experience working in a high-volume, SLA-driven queue with competing deadlines.
• Proficiency with Microsoft 365 and ability to learn contract and document management systems.
• Clear written and verbal communication skills and comfort working with multiple stakeholders.
• Ability to handle sensitive owner and financial information with discretion.
• Timeshare, real estate, or hospitality experience preferred.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.