Contract Resolution Specialist \" $2000 Sign On Bonus \"

Marriott Ownership Resorts, Inc.; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Marriott Vacations Worldwide seeks a NOA Contract Resolution Specialist to manage daily contract follow-ups, ensuring files are complete and ready for timely recording. You will handle a work queue, validate disclosures, signatures, IDs, and support documentation while escalating complex issues to the Supervisor to safeguard owner experience and revenue integrity.

In a fast-paced, SLA-driven environment, you will maintain accurate status trackers, collaborate with NOA, Sales, Audit/QA, Finance,

Qualifications

• High school diploma or equivalent is required.
• Strong attention to detail and ability to follow procedures.
• Experience in a high-volume, SLA-driven queue preferred.
• Proficiency with Microsoft 365 and document management systems.
• Ability to handle sensitive owner and financial information with discretion.

Responsibilities

• Execute contract follow-up activities to meet SLAs.
• Request, validate, and index required documentation.
• Perform contract completeness checks and route corrections.
• Coordinate routine corrections per SOP and escalate when needed.
• Maintain notes, trackers, and case documentation.
• Communicate with NOA teams, Sales, Finance, and Title partners.
• Identify aged or compliance-related risks with documented actions.
• Support audit requests by pulling file evidence and updating trackers.
• Adhere to privacy, data protection, and records retention requirements.

Skills

Attention to detail

SLA-driven work

Documentation management

Cross-functional communication

Data privacy & compliance

Education

High school diploma or equivalent

Tools

Microsoft 365

Contract management systems

Job description

Specialist, NOA Contract Resolution Job Summary

The NOA Contract Resolution Specialist is responsible for executing daily contract follow-up activities to ensure sales contract files are complete, accurate, and ready for timely recording. This role manages an assigned work queue, follows up on missing or incorrect documentation, supports routine contract corrections, and assists with payment documentation validation. The Specialist works in an SLA-driven environment, applies established checklists and procedures, and escalates complex or aged issues to the Supervisor to protect owner experience, revenue integrity, and compliance outcomes.

Specific Expected Contributions

• Execute assigned contract follow-up activities using prioritized aging reports to meet established SLAs.
• Request, validate, and index required documentation including disclosures, signatures, identification, and payment support.
• Perform contract completeness and quality checks using standard checklists; route files for correction when requirements are not met.
• Coordinate routine contract corrections and administrative changes per SOP; escalate exceptions or policy questions to the Supervisor.
• Maintain accurate notes, trackers, and case documentation to reflect current status and next steps.
• Communicate clearly with site NOA teams, Sales, Audit/QA, Finance/AR, and Title partners regarding missing items and required actions.
• Identify and elevate aged, time‑sensitive, or compliance‑related risks with clear documentation of actions taken.
• Support audit requests and exception remediation by pulling file evidence and updating status trackers.
• Adhere to privacy, data protection, and records retention requirements when handling owner and financial information.

Specific Candidate Profile

Education

High school diploma or equivalent required undefined

Skills & Competencies

• Strong attention to detail and ability to follow detailed procedures, checklists, and controls.
• Experience working in a high‑volume, SLA‑driven queue with competing deadlines.
• Proficiency with Microsoft 365 and ability to learn contract and document management systems.
• Clear written and verbal communication skills and comfort working with multiple stakeholders.
• Ability to handle sensitive owner and financial information with discretion.
• Timeshare, real estate, or hospitality experience preferred.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers.

Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members