Roadshow Closing Specialist (East Coast)

Marriott Ownership Resorts, Inc.; Florida; Hybrid; USD 55,000 - 82,000; Full time

Job summary

Marriott Vacations Worldwide is seeking a detail-oriented administrator to manage the contract sales pipeline, coordinate communications and ensure timely, accurate processing of purchase documents through Docusign or FedEx. You will work with sales leadership and executives to maintain contract integrity and customer alignment.

The role requires strong written and verbal communication, a focus on accuracy, and the ability to operate in a fast-paced environment with minimal supervision.

Qualifications

• Must be able to work quickly and accurately in a high-volume environment and meet deadlines.
• Excellent attention to detail and strong English grammar skills; able to draft professional emails and documents.
• Auditing experience preferred and familiarity with CRM systems.

Responsibilities

• Manages contract sales pipeline by coordinating via shared email boxes, phone calls and Teams meetings.
• Ensures contract documents are accurate and released to customers through Docusign or FedEx.
• Updates Siebel CRM to document customer conversations and create future follow-ups for pipeline building.
• Reviews purchase documents for accuracy before release to customers.
• Supports sales to close by following up with customers and internal partners.

Skills

Attention to detail

Strong communication

Auditing experience

Ability to work with minimal oversight

Tools

Siebel

Outlook

Excel

Teams

Universe

Docusign

Job description

Preferred Qualifications: Current, valid Florida Real Estate License preferred. Candidates who do not currently hold a license should have the ability and willingness to obtain one by January 1, 2027.

JOB SUMMARY

Manages in a timely fashion all aspects of daily, weekly, monthly, and quarterly contract sales pipeline by constant communication using shared email boxes, phone calls and virtual Teams meetings to ensure new contract sales follow QA process as outlined by Central Direct Sales to successful contract closing. Works closely with sales leadership team and individual sales executives to ensure contract accuracy, congruency with customers and managing the flow of communication between Sales Executive and customer through the contract pipeline.

ESSENTIAL JOB FUNCTIONS

Maintains a working knowledge of all purchase documents for all MVC resorts. Ensures accurate completion of Purchase Summary Worksheets from sales team to NOA (Contracts). Reviews contract documents from NOA for accuracy prior to release to customer through Docusign or Fed Ex. Schedules appointments with and reviews purchase contract details with customers to ensure their accurate understanding, execution and return of contract documents. Supports sales through pipeline to close through follow ups with customers and key internal and external business partners. Updates Siebel (CRM) to ensure customer conversations are documented and that future follow actives are created to build a pipeline of customer communication and touchpoints to support the successful execution, conversion and closing of sales. Ensures accuracy of details in purchase worksheets, contracts, written and oral customer communications. Proactively identifies challenges with sales and navigates the best course of action in a timely fashion with little oversight. Conducts department business in compliance with department, company, state and federal guidelines. Provides updates regularly to sales leadership, other internal and external business partners, as needed. Gather and document in Siebel pertinent information with regard to the sale and the client’s responses and/or expectations. Various other duties assigned by management.

PHYSICAL JOB REQUIREMENTS

Keyboard capabilities. Filing and other miscellaneous tasks that may require lifting and/or organizing small boxes of supplies and other materials.

JOB QUALIFICATIONS

Ability to work quickly and accurately in a high-volume & demanding environment. Enjoys working in a fast paced and demanding environment, collaborating on projects and problem solving, drafting and editing documents and email responses. Exhibits business acumen, has strong interpersonal skills, possesses ability to work through conflict, has strong written and oral communication skills, has strong understanding of English language and grammar rules, excellent attention to detail, in-depth knowledge or contract terminology. Able to perform well under deadlines and respond well to an environment of constant change. Effective communication skills, both verbal and written. Strong attention to detail (must be able to pick out small differences). Must be able to work efficiently with minimal supervision. Previous auditing experience preferred. Microsoft Outlook, Excel, Teams, Universe, Siebel experience preferred. Be able to work a flexible schedule and overtime as required.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members