Contract Processing Supervisor

Holiday Inn Club Vacations; Orlando (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in family travel is seeking a dedicated Contract Processing Supervisor to enhance their operational efficiency. This role involves overseeing daily sales processes, training staff, and ensuring compliance with company policies. The ideal candidate will have a strong background in contract preparation and cash handling, along with excellent supervisory skills. Join a vibrant team committed to creating memorable vacation experiences for families while enjoying benefits like travel discounts and tuition reimbursement. If you thrive in a fast-paced environment and are passionate about teamwork, this opportunity is perfect for you.

Benefits

Matching 401K

PTO - Paid Time Off

Travel Benefits & Discounted Vacations

Tuition Reimbursement

Outstanding Company Culture

Qualifications

• 4+ years of experience in contract preparation and cash handling.
• Experience in a supervisory role and ability to multi-task effectively.

Responsibilities

• Oversee daily sales processing and monitor contract processing staff.
• Assist with training and development of team members and resolve conflicts.

Skills

Contract Preparation

Cash Handling

Supervisory Skills

Multi-tasking

Typing Speed (45 WPM)

Detail Orientation

Organization Skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Orange Lake Resort
Kissimmee, FL 34747, USA

Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

POSITION DESCRIPTION:

This position will be responsible for overseeing the processing of all daily sales within the assigned site location. Additionally, this position is responsible for assigning and monitoring daily tasks and assisting with training and development of Contract Processors. This position also works with sales management and other departments to determine disposition of challenged accounts and assists in providing solutions.

COMPANY BENEFITS:

• Matching 401K
• PTO - Paid Time Off
• Travel Benefits & Discounted Vacations Through Our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

ESSENTIAL DUTIES AND TASKS:

Assigns and monitors daily assignments of contract processing staff. Reviews and ensures all daily sales contracts are processed in a timely and accurate manner. Ensures daily processes are aligned with company and departmental policies and procedures. Reassigns tasks or alters schedule as necessary to maximize the use of personnel. Assists with processing of contracts when necessary. Performs audits of contracts, deposits, and daily reports.

Empowers, motivates and develops contract processing staff members to participate and assume additional responsibilities by promoting teamwork. Always resolves conflict while maintaining composure and professionalism. Balances team and individual responsibilities and contributes to building a positive team environment.

Assists management with preparation of coaching and performance reviews; performs 1- 1 coaching sessions with staff as needed to provide feedback and evaluation as well as develop an action plan for follow up and improvement. Identifies and nominates staff for recognition and award programs.

Communicates the current state of challenged accounts with Sales Management and Quality Assurance team members. Coordinates disposition of sale and responds promptly to requests for service and assistance.

Attends meetings with department management and senior management to discuss challenges and provide feedback to enhance operating procedures. Conducts meetings with staff using a structured agenda. Attends applicable training sessions, seminars, and other developmental classes to broaden knowledge of the industry and strengthen processing ability.

QUALIFICATIONS

• High School Diploma or GED equivalency required.
• 4+ years of contract preparation experience.
• 4+ years cash handling experience.
• 1+ years experience as a supervisor or lead required.
• Must be able to work weekends and late shifts as needed.
• Must be able to multi-task.
• Must be able to type 45 WPM.
• Must possess knowledge of Microsoft Word, Excel, and Outlook.
• Must be detail oriented and well organized.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.