Contract & Order Management Specialist

Generac Power Systems; Oshkosh (WI); On-site; USD 68,000 - 105,000; Full time

Benefits offered by this job

Health, Dental, Vision, 401k

Product loan (up to 4 days)

Discount programs

Volunteer Time Off program

Fun Days

Job summary

Generac Power Systems is seeking a detail-oriented Contract Support Coordinator for our Database Center. You will manage customer account creation and contract maintenance, collaborating with Sales and Operations to ensure accurate onboarding and timely updates across systems.

The ideal candidate has 5+ years with SAP and Salesforce, plus 7+ years in customer service or account management, and strong communication skills. This role supports cross-functional teams and multi-project environments.

Qualifications

• Bachelor’s degree in Finance, Engineering, Law, Business, Contract Management, or related field, or equivalent experience.
• At least 5 years of experience working with SAP and Salesforce.
• At least 7 years working in customer service, sales, or account management.

Responsibilities

• Review and validate contractual documents, purchase orders, and new account information; ensure accurate updates to system records.
• Maintain comprehensive and organized documentation related to contracts and account setups, including tracking contract statuses and new account setup and maintenance.
• Collect the required data and prepare relevant documentation to support contract and account processes.
• Upload contract documents into internal systems; manage file organization and maintain up-to-date records.
• Support the onboarding processes for new accounts, ensuring seamless transitions.
• Complete required forms and documentation for account creation, updates, or modifications.
• Keep stakeholders informed of progress related to account setups and contractual payment milestones.
• Generate and deliver regular status reports and updates for leadership regarding contract and account setup activities.
• Other duties as assigned

Skills

Organizational skills

Communication skills

Customer service

Attention to detail

Teamwork

Critical thinking

Analytical skills

MS Office

Education

Bachelor’s degree in Finance/Engineering/Law/Business/Contract Management or related field

Tools

SAP

Salesforce

Job description

Generac Power Systems is seeking a detail-oriented Contract Support Coordinator for our Database Center. You will manage customer account creation and contract maintenance, collaborating with Sales and Operations to ensure accurate onboarding and timely updates across systems.

The ideal candidate has 5+ years with SAP and Salesforce, plus 7+ years in customer service or account management, and strong communication skills. This role supports cross-functional teams and multi-project environments.