Contract Support Coordinator and Order Management

Generac; Sussex (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Volunteer Time Off

Product loan program

Fun days

Inclusive culture

Job summary

Generac is seeking a detail-oriented Contract Support Coordinator to join the Database Center team. You will drive operational efficiency and ensure accurate, timely new customer setups across our systems.

You will manage account creation and contract maintenance, collaborating with Sales, Operations, and internal stakeholders to support onboarding and ongoing contract administration in a multi-project environment. Proficiency with SAP and Salesforce is required.

Qualifications

• Bachelor’s degree in Finance, Engineering, Law, Business, Contract Management, or related field, or equivalent experience.
• At least 5 years of experience with SAP and Salesforce.
• At least 7 years in customer service, sales, or account management related fields.

Responsibilities

• Review and validate contractual documents, purchase orders, and new account information; ensure accurate updates to system records.
• Maintain documentation related to contracts and account setups, including tracking statuses.
• Collect required data and prepare relevant documentation for contract and account processes.
• Upload contract documents into internal systems; manage file organization and up-to-date records.
• Support onboarding processes for new accounts, ensuring seamless transitions.
• Complete forms and documentation for account creation, updates, or modifications.
• Keep stakeholders informed of progress related to account setups and contractual milestones.
• Generate and deliver regular status reports for leadership regarding contract and account activities.
• Other duties as assigned

Skills

Organizational skills

Time management

Communication skills

Customer service

Team collaboration

Critical thinking

MS Office

Education

Bachelor's degree or equivalent experience

Tools

SAP

Salesforce

MS Office

Job description

We are seeking a detail-oriented and analytical professional to join our C&I team as a Contract Support Coordinator within Generac’s Database Center business unit. This role plays a critical role in driving operational efficiency and ensuring accurate and timely new customer setup across our systems.

As a key member of the team, the Contract Support Coordinator will be responsible for managing customer account creation and other contract management related maintenance in alignment with Generac’s contractual policies and procedures. This individual will work cross-functionally with Sales, Operations, and other internal stakeholders to support seamless integration and execution of new account onboarding and other contract administration processes.

The ideal candidate will demonstrate experience in SAP and Salesforce platforms, coupled with a strong understanding of sales operations, contract management, order entry, and new account onboarding within a multi-project environment. This role requires a proactive mindset, a high level of accuracy, and strong communication skills to effectively collaborate across departments and support Generac’s continued growth and customer success.

Responsibilities

• Review and validate contractual documents, purchase orders, and new account information ; ensure accurate updates to system records.
• Maintain comprehensive and organized documentation related to contracts and account setups, including tracking contract statuses and new account setup and maintenance.
• Collect the required data and prepare relevant documentation to support contract and account processes.
• Upload contract documents into internal systems; manage file organization and maintain up-to-date records.
• Support the onboarding processes for new accounts, ensuring seamless transitions.
• Complete required forms and documentation for account creation, updates, or modifications.
• Keep stakeholders informed of progress related to account setups and contractual payment milestones.
• Generate and deliver regular status reports and updates for leadership regarding contract and account setup activities.
• Other duties as assigned

Minimum Requirements

• Bachelor’s degree in Finance, Engineering, Law, Business, Contract Management, or a related field; OR equivalent experience
• At least 5 years of experience working with SAP and Salesforce
• At least 7 years working in customer service, sales, or account management related fields.

Knowledge / Skills / Abilities

• Strong organizational and time management skills: To manage multiple accounts and ensure deadlines are met.
• Excellent communication skills: Both written and verbal, to effectively communicate with clients and internal teams.
• Customer service skills: To address questions and concerns and ensure satisfaction.
• Attention to detail: To ensure all necessary paperwork and processes are completed accurately.
• Ability to work in a team environment: To collaborate effectively with other departments and teams.
• Must demonstrate critical thinking and analytical skills.
• Proficiency in MS office and strong computer skills

Great Reasons To Work For Generac

• Competitive Benefits: Health, Dental, Vision, 401k and many more
• We offer product loan (for up to 4 days) and discount programs
• Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators
• Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time.
• We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
• We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.