Contract Lifecycle Specialist

Agora Refreshments; SeaTac (WA); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation time

Paid sick leave

Eleven paid holidays annually

Employer-paid life insurance

Job summary

Agora Refreshments is seeking a Contract Specialist to bridge Sales, Operations, Purchasing, and Finance, ensuring agreements are reviewed and entered accurately.

You will set up and maintain contract records in ERP/CRM, track renewals and pricing changes, and support cross-functional implementation.

This role emphasizes compliance, attention to detail, and timely communication to keep contracts aligned with capabilities and customer needs.

Qualifications

• 2 to 3 years of experience in contract administration or related fields.
• Experience reviewing commercial contracts in a business setting.
• Strong customer service mindset and professional communication skills.
• Excellent organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities in a deadline-driven environment.
• Experience working cross-functionally with Sales, Finance, Operations, Supply Chain, or Customer Service.
• Proficiency with Microsoft Office products (Outlook, Word, Excel).
• Experience using ERP, CRM, contract management, or similar systems.

Responsibilities

• Review customer contracts, order forms, amendments, and related documents for completeness and accuracy.
• Verify pricing, products, service requirements, customer information, and approvals.
• Identify contract discrepancies and elevate non-standard terms when needed.
• Establish and maintain customer contract records across ERP, CRM, and related systems.
• Enter pricing schedules, product information, and contract details accurately.
• Maintain organized contract documentation and version control.
• Track key dates including renewals, pricing adjustments, expirations, and termination provisions.
• Coordinate lease applications with financing and leasing partners.
• Ensure agreements align with company capabilities, approved offerings, and operational requirements.
• Collaborate with Sales, Purchasing, Operations, and Finance to resolve issues before implementation.
• Monitor contract compliance, pricing accuracy, and billing alignment.
• Track insurance requirements and coordinate certificate management.
• Support implementation and onboarding activities for new customers.
• Prepare welcome materials and onboarding documentation.
• Upload invoices to customer portals and assist with account-related inquiries.
• Support collection efforts by reviewing account status and communicating with customers regarding outstanding balances.
• Manage contract renewal schedules and notice periods.
• Administer contractual price increases and pricing updates.
• Coordinate account offboarding, final billing activities, and record closure.
• Partner with internal teams to improve contract workflows and service levels.
• Help identify recurring process issues and recommend solutions.
• Assist with reporting related to renewals, pending implementations, pricing updates, and contract compliance.

Skills

Contract administration

Sales operations

Cross-functional collaboration

Pricing & terms review

Microsoft Office

ERP/CRM systems

Attention to detail

Discretion with sensitive information

Tools

ERP systems

CRM systems

Contract management software

Job description

Agora Refreshments is seeking a Contract Specialist to bridge Sales, Operations, Purchasing, and Finance, ensuring agreements are reviewed and entered accurately.

You will set up and maintain contract records in ERP/CRM, track renewals and pricing changes, and support cross-functional implementation.

This role emphasizes compliance, attention to detail, and timely communication to keep contracts aligned with capabilities and customer needs.