Lifecycle Advisor: Contract Lifecycle & Renewals

SHI International Corp; Austin (TX); On-site; USD 65,000 - 125,000; Full time

Benefits offered by this job

Health benefits

Wellness program

Financial benefits

Career growth

Job summary

SHI International Corp in Austin, TX seeks a Lifecycle Advisor to own the end-to-end contract lifecycle for commercial programs, subscriptions, and services. You will partner with sales, customer success, operations, finance, and external stakeholders to ensure accurate and compliant execution, renewals, and long-term customer retention.

The role emphasizes proactive lifecycle management, risk mitigation, data accuracy, and delivering a seamless customer experience that supports renewal

Qualifications

• Bachelor's degree in a related field required.
• MBA and certifications preferred.
• Experience with CRM/ERP and contract management.

Responsibilities

• Act as account manager for contractual and subscription matters.
• Manage end-to-end customer lifecycle from onboarding to renewal.
• Plan and execute retention and renewal strategies.
• Coordinate with sales, operations, finance, and partners.
• Ensure accurate contracts, pricing, invoicing, and entitlements.
• Identify and mitigate risks across lifecycle.

Skills

Analytical thinking

Consultative mindset

Attention to detail

Communication

Ownership

Customer focus

Time management

Adaptability

Cross-functional collab

Documentation

Education

Bachelor's degree

MBA preferred

Contract management certs

Tools

CRM

ERP

CLM

BI tools

Job description

SHI International Corp in Austin, TX seeks a Lifecycle Advisor to own the end-to-end contract lifecycle for commercial programs, subscriptions, and services. You will partner with sales, customer success, operations, finance, and external stakeholders to ensure accurate and compliant execution, renewals, and long-term customer retention.

The role emphasizes proactive lifecycle management, risk mitigation, data accuracy, and delivering a seamless customer experience that supports renewal