Contract Fraud Detection Specialist - Check Payments

Magnit Global; Newark (DE); Híbrido; USD 30.000 - 42.000; Tempo integral

Resumo da vaga

Magnit Global is hiring a Check Fraud Detection Specialist to review alerts/transactions flagged as fraudulent or suspicious. You will initiate dispute claims, open cases, and escalate as needed to prevent financial losses in a banking operations context.

The role requires experience in fraud investigations or contact centers, strong computer skills, and the ability to work both independently and within a team. Hybrid schedule with weekend rotation is included.

Qualificações

• 1 year of experience in check fraud investigations, disputes, and/or fraud exposure.
• 1 year of general office, back-office banking, or accounting experience.
• Advanced computer experience with MS Word, Outlook, Excel, and Salesforce.
• 1 year in banking operations or contact center experience.
• Ability to work in a team environment, as well as independently.
• Bachelor's degree is a plus.

Responsabilidades

• Demonstrate resiliency and adaptability in a fast-paced contact center environment.
• Review fraud alerts and internal notifications to identify fraudulent or suspicious activity.
• Approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Demonstrate punctuality, integrity, and accountability.
• Work in a metrics-driven environment and prioritize/multitask to meet KPIs and SLAs.
• Think critically and exercise independent judgment.
• Follow policies to mitigate risk and protect the Bank from financial loss.
• Open cases/claims on suspicious activity and investigate or escalate as needed.
• Detect various fraud schemes and red flags, including email compromise and counterfeit checks.
• Perform mitigation steps to reduce financial loss to customers and the bank.
• Complete duties within deadlines with minimal supervision.
• Detect fraudulent transactions and maintain a low error rate in high-risk environment.
• Perform fraud alert review activities per standard scripts.
• Review/decision alerts in Fraud application, with independent decision-making.
• Consult with senior peers on complex issues.
• Communicate complicated or sensitive information to customers and outside parties.

Conhecimentos

Resiliency

Multitasking

Analytical thinking

Communication

Formação

Bachelor's degree (preferred)

Ferramentas

MS Word

Outlook

Excel

Salesforce

Descrição da vaga

Magnit Global is hiring a Check Fraud Detection Specialist to review alerts/transactions flagged as fraudulent or suspicious. You will initiate dispute claims, open cases, and escalate as needed to prevent financial losses in a banking operations context.

The role requires experience in fraud investigations or contact centers, strong computer skills, and the ability to work both independently and within a team. Hybrid schedule with weekend rotation is included.