Contract & Customer Service Manager — Aerospace Sales

Precision Castparts Corp.; North Grafton (MA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k) plan

Paid time off (120 hours/yr)

Health, dental, vision, and basic life

10 paid holidays

401(k) plan

Job summary

Grafton, part of Precision Castparts Corp., seeks a Contract Administrator/Customer Service Manager to manage contract proposals for commercial and government work, coordinate orders, and ensure timely communications with customers. The role requires a four-year degree, 5+ years in aerospace or related markets, strong PC/MRP/Excel skills, and the ability to lead cross-functional teams.

It is an on-site, full-time position with a comprehensive benefits package and a focus on delivering accurate

Qualifications

• Four-year college degree in Business, Engineering or relevant degree fields.
• Senior level sales, customer service, contract administration or purchasing agent experience.
• 5+ years of related experience in Aerospace, Energy, or Military market sales experience.
• Thorough knowledge of mechanical engineering, forging and/or machining.
• Computer skills to include MRP systems, Excel, Word, and PowerPoint.

Responsibilities

• Liaison with customer sourcing.
• Coordinates customer shipping requirements with certified scheduling reports.
• Preparing bids and negotiating specifications and contractual provisions.
• Coordinate and monitor the scheduling, pricing, and technical performance of customer service representatives.
• Setting up new account information and resolving customer problems.
• Solicit all departments- Purchasing, Quality, Engineering, Manufacturing, and Metallurgy to establish rapport, improve service, and provide technical information or assistance.
• Develop profile competition.
• Coordinate visits to other plants and assists in Wyman Gordon plant tours showing customers the facility and manufacturing process.
• Provide service support to all internal departments.
• Serve customer needs by furnishing current and accurate information when requested to ensure customer is kept abreast of actions at Wyman Gordon.
• Interpret, quantify, and relay RFQ requirements to W-G.
• Review and manage entry of customer order requirements into computer sales order system from which manufacturing process begins.
• Report to the general manager of Wyman Gordon.

Skills

Excellent written and oral comms

Human relations

PC Symix/Syteline

Self-directed

Education

Four-year college degree in Business, Engineering or relevant degree fields

Tools

MRP systems

Excel

Word

PowerPoint

Job description

Grafton, part of Precision Castparts Corp., seeks a Contract Administrator/Customer Service Manager to manage contract proposals for commercial and government work, coordinate orders, and ensure timely communications with customers. The role requires a four-year degree, 5+ years in aerospace or related markets, strong PC/MRP/Excel skills, and the ability to lead cross-functional teams.

It is an on-site, full-time position with a comprehensive benefits package and a focus on delivering accurate