Contract Administrator/Customer Service Manager

Precision Castparts; North Grafton (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Precision Castparts in Massachusetts is seeking a Contract Administrator/Customer Service Manager to coordinate bids, prepare contractual provisions, and manage orders from quote to shipment. You will liaise with multiple departments to ensure accurate specifications and timely delivery.

The role requires 5+ years in aerospace or related markets, a four-year degree, strong communication, and proficiency with MRP systems and ERP tools.

Qualifications

• Four-year degree in Business, Engineering or related field.
• Senior level sales, customer service, contract administration or purchasing experience.
• 5+ years of related aerospace, energy, or military market sales exposure.
• Thorough knowledge of mechanical engineering, forging and/or machining.

Responsibilities

• Screen and process verbal and written inquiries and bid packages.
• Coordinate and manage entries of customer orders into computer systems.
• Liaise with Estimating, Purchasing, Quality, Engineering and Manufacturing departments.
• Expedite orders and arrange inspections/witness points as required.
• Provide service support to internal departments and communicate with customers.

Skills

Excellent written and oral comms

Human relations

Symix/Syteline

Self-directed & matrix work

Education

Four-year college degree in Business or Engineering

Tools

Symix/Syteline

MRP systems

Job description

Purpose

The individual in this position aids in the preparation of contractual provisions and the administration of contract proposals for commercial and government, domestic and international companies. Maintain bookings, billings, and account receivable plans. Additional functions performed include the adherence to master plans and schedules, and the development of solutions to current problems.

Purpose

The individual in this position aids in the preparation of contractual provisions and the administration of contract proposals for commercial and government, domestic and international companies. Maintain bookings, billings, and account receivable plans. Additional functions performed include the adherence to master plans and schedules, and the development of solutions to current problems.

Essential Functions

• Liaison with customer sourcing.
• Coordinates customer shipping requirements with certified scheduling reports.
• Preparing bids and negotiating specifications and contractual provisions.
• Coordinate and monitor the scheduling, pricing, and technical performance of customer service representatives.
• Setting up new account information and resolving customer problems.
• Solicit all departments- Purchasing, Quality, Engineering, Manufacturing, and Metallurgy to establish rapport, improve service, and provide technical information or assistance.
• Develop profile competition.
• Coordinate visits to other plants and assists in Wyman Gordon plant tours showing customers the facility and manufacturing process.
• Provide service support to all internal departments.
• Serve customer needs by furnishing current and accurate information when requested to ensure customer is kept abreast of actions at Wyman Gordon.
• Interpret, quantify, and relay RFQ requirements to W-G.
• Review and manage entry of customer order requirements into computer sales order system from which manufacturing process begins.
• Report to the general manager of Wyman Gordon.

Special Skills And Physical Requirements

• Excellent written and oral communication
• Human relations are a must.
• PC/Symix/Syteline skills.
• Self-directed and works well in a matrix organization.

Requirements

• Four-year college degree in Business, Engineering or relevant degree fields.
• Senior level sales, customer service, contract administration or purchasing agent experience.
• 5+ years of related experience in Aerospace, Energy, or Military market sales experience.
• Thorough knowledge of mechanical engineering, forging and/or machining.
• Computer skills to include MRP systems, Excel, Word, and PowerPoint.

Nature And Scope

Work performed includes screening and processing verbal and written inquiries and bid packages. Inquiries are given to the Estimating Department, then returned for quoting. Detailed bid packages are compiled requiring coordination and input from many departments regarding legal and technical aspects of bid. After completion, the quotation is typed and reviewed prior to mailing to the customer.

When quotations become orders, the correctness of purchase order is verified, and the required data is entered into computer system. The Contract Administrator/Customer Service Manager follows orders through the manufacturing process to shipment and contacts customers as needed to relay information and/or answer any questions. The Contract Administrator/Customer Service Manager expedites orders and arranges inspections/witnessing points as required.

This position works under minimal supervision with the freedom to make decisions involving customer requirements. Quotations/bids and sales orders are reviewed prior to release to the customer and W-G department. Should any sales order discrepancies arise after distribution within W-G, the Contract Administrator/Customer Service Manager is advised by other departments and steps are taken.