Customer Service Representative

Aegis Worldwide; Nashville (TN); Remote; USD 19,286 - 24,796; Part time

Job summary

A client based in Nashville is seeking a Customer Service Rep to deliver exceptional support during the busy season. This role is unique as it focuses on resolving customer needs without scripts or outbound calls. The ideal candidate will have 1-2 years of call center experience and must be adaptable to varying tasks. There is also an option to work remotely provided the individual supplies their own laptop and headset. This is a contract role lasting 4-5 months.

Qualifications

• 1-2 years of call center experience is required.
• Ability to work independently and handle various tasks.
• Must provide own laptop and headset for remote work.

Responsibilities

• Handle inbound calls and provide customer support.
• Assist customers with account cancellations empathetically.
• Answer questions about accounts and subscription details.
• Confirm eligibility for sales and subscriptions.
• Adapt to various tasks as needed throughout the day.

Skills

Customer service

Call handling

Empathy

Job description

Aegis has partnered with a Nashville-based client to add a Customer Service Rep to their team during their busy season (May–September).

This isn’t your typical call center role, as there are no scripts, no sales, no outbound calls, and no strict call time requirements. The focus is simple: deliver exceptional customer service. Success in this role is measured by answering calls and fully resolving the customer’s needs on the first interaction.

There is also the option to work remotely; however, you’ll need to provide your own laptop and headset.

Please note this role is CONTRACT ONLY, lasting 4-5 months.

Responsibilities

• Handle inbound calls and be the go-to for customer support
• Help customers navigate account cancellations (with ease and empathy)
• Answer questions about accounts and program details
• Confirm salesperson and subscription eligibility within the program
• Jump in on other tasks as needed, as no two days are the same!

Requirements

• 1-2 years call center experience
• Live in the Nashville area
• After training, if you choose to work remotely, you’ll need to provide your own laptop and headset.