Contract AV & Collaboration Engineer - Teams, Poly, Surface Hub

Pb Consulting; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Pb Consulting is seeking an Audio-Visual & Collaboration Engineer to design, deploy, and manage advanced meeting spaces and situation rooms. This role combines hardware engineering with cloud collaboration technologies to deliver seamless hybrid communication across the enterprise.

You will own the end-to-end conference room ecosystem, including hands-on integration of Poly and Microsoft Surface Hub systems, project management, vendor coordination, and ITIL-aligned service delivery.

Qualifications

• Certified Technology Specialist (CTS) certification is required.
• Proven experience engineering and supporting enterprise AV hardware, particularly Poly/Polycom systems and Microsoft Surface Hub.
• Strong hands-on experience configuring and supporting Microsoft Teams Rooms and Zoom Rooms.
• Solid understanding of ITIL principles and hands-on experience with ServiceNow for incident, request, and asset management.
• Experience leading conference room deployments, technical projects, and enterprise AV rollouts.

Responsibilities

• Implement, configure, maintain, and troubleshoot advanced AV solutions for standard conference rooms, executive suites, and situation rooms.
• Administer and support enterprise Unified Communications (UC) platforms, including Microsoft Teams and Zoom.
• Lead conference room deployment projects from planning and design through implementation, testing, and production rollout.
• Manage AV vendors, equipment procurement, external service contractors, warranties, and escalations.
• Provide Tier 2/3 technical support for complex AV and UC incidents using ServiceNow and ITIL-based service management processes.
• Configure and support Poly/Polycom systems and Microsoft Surface Hub devices.
• Serve as the primary technical point of contact for AV and collaboration technologies, working closely with IT teams, vendors, executives, and end users.
• Ensure AV environments comply with enterprise standards, security requirements, and operational best practices.

Skills

CTS certification

Poly/Polycom hardware

Microsoft Teams Rooms

Zoom Rooms

ITIL / ServiceNow

Project management

Vendor management

Troubleshooting

Strong communication

Tools

ServiceNow

Job description

Pb Consulting is seeking an Audio-Visual & Collaboration Engineer to design, deploy, and manage advanced meeting spaces and situation rooms. This role combines hardware engineering with cloud collaboration technologies to deliver seamless hybrid communication across the enterprise.

You will own the end-to-end conference room ecosystem, including hands-on integration of Poly and Microsoft Surface Hub systems, project management, vendor coordination, and ITIL-aligned service delivery.