Audio-Visual & Collaboration Engineer

Pb Consulting; Burlington (NJ); On-site; USD 85,000 - 120,000; Full time

Job summary

Pb Consulting seeks an Audio-Visual & Collaboration Engineer to design, deploy, and manage advanced meeting spaces and situation rooms across the enterprise. You will own the end-to-end conference room ecosystem, hands-on integrating Poly and Microsoft Surface Hub systems while coordinating with IT and vendors.

In this role, you will administer UC platforms (Microsoft Teams and Zoom), lead deployment projects, and ensure ITIL-aligned service delivery.

Qualifications

• CTS certification required.
• Proven experience engineering enterprise AV hardware.
• Experience with Poly/Polycom and Microsoft Surface Hub.
• Strong in Teams Rooms and Zoom Rooms.
• ITIL-based service management and ServiceNow.
• Experience leading conference room deployments and AV rollouts.
• Vendor management and procurement experience.
• Excellent troubleshooting, project management, and communication skills.

Responsibilities

• Implement and troubleshoot advanced AV solutions for conference rooms, exec suites, and situation rooms.
• Administer enterprise UC platforms including Microsoft Teams and Zoom.
• Lead conference room deployments from planning through rollout.
• Manage AV vendors, procurement, contractors, warranties, and escalations.
• Provide Tier 2/3 support for AV/UC incidents via ServiceNow.
• Configure Poly/Polycom systems and Microsoft Surface Hub devices.
• Serve as primary technical contact for AV and collaboration technologies.
• Ensure AV environments meet security and enterprise standards.

Skills

CTS certification

AV hardware

Poly/Polycom

Microsoft Teams Rooms

Zoom Rooms

ITIL principles

ServiceNow

Project management

Vendor management

Troubleshooting

Communication

Tools

ServiceNow

Microsoft Teams Rooms

Zoom Rooms

Job description

We are seeking a skilled Audio-Visual & Collaboration Engineer to design, deploy, and manage advanced meeting spaces and situation rooms. This role bridges hardware engineering and cloud collaboration technologies to deliver seamless hybrid communication across the enterprise. The engineer will own the end-to-end conference room ecosystem, including hands-on integration of Poly and Microsoft Surface Hub systems, project management, vendor coordination, and ITIL-aligned service delivery.

Roles and Responsibilities

• Implement, configure, maintain, and troubleshoot advanced AV solutions for standard conference rooms, executive suites, and situation rooms.
• Administer and support enterprise Unified Communications (UC) platforms, including Microsoft Teams and Zoom.
• Lead conference room deployment projects from planning and design through implementation, testing, and production rollout.
• Manage AV vendors, equipment procurement, external service contractors, warranties, and escalations.
• Provide Tier 2/3 technical support for complex AV and UC incidents using ServiceNow and ITIL-based service management processes.
• Configure and support Poly/Polycom systems and Microsoft Surface Hub devices.
• Serve as the primary technical point of contact for AV and collaboration technologies, working closely with IT teams, vendors, executives, and end users.
• Ensure AV environments comply with enterprise standards, security requirements, and operational best practices.

Qualifications

• Certified Technology Specialist (CTS) certification required.
• Proven experience engineering and supporting enterprise AV hardware, particularly Poly/Polycom systems and Microsoft Surface Hub.
• Strong hands-on experience configuring and supporting Microsoft Teams Rooms and Zoom Rooms.
• Solid understanding of ITIL principles and hands-on experience with ServiceNow for incident, request, and asset management.
• Experience leading conference room deployments, technical projects, and enterprise AV rollouts.
• Strong vendor management and procurement experience.
• Excellent troubleshooting, analytical, project management, and organizational skills.
• Strong verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.