Continuous Improvement Manager — Data-Driven Change Leader

City of Phoenix; Phoenix (AZ); On-site; USD 73,000 - 118,000; Full time

Benefits offered by this job

Traditional pension with employer and‑

401(a) and 457 plans with employer con

Medical, dental, and vision options

Post-Employment Health Plan

Wellness incentive up to $720 annually

Dental, vision, and life insurance

Employer paid long-term disability

Tuition reimbursement up to $6,500 per

Paid time off: holidays, vacation, and

Job summary

City of Phoenix is seeking a highly motivated Continuous Improvement Manager (Management Assistant II) to join the Employment Services Bureau. This role focuses on analyzing processes, driving efficiency, and collaborating with diverse teams to implement meaningful improvements that impact the entire department and city services.

The ideal candidate will guide data-driven decision making, streamline workflows, and manage change with a focus on measurable outcomes.

Qualifications

• Lean Six Sigma methodologies and continuous improvement approach.
• Strong communication skills and ability to collaborate across levels.
• Experience driving process improvements in public administration or similar environments.

Responsibilities

• Evaluate current processes and develop recommendations for improvement.
• Conduct workflow assessments to identify bottlenecks and implement solutions.
• Gather and analyze data to support decision-making and performance tracking.
• Assist teams in implementing process changes with documentation and guidance.
• Prepare reports and metrics for leadership on improvement outcomes.
• Collaborate with stakeholders to align goals, timelines, and resources.
• Facilitate meetings, workshops, and training on process improvement.

Skills

Lean Six Sigma

Communication

Education

Master's degree in business or public administration

Job description

City of Phoenix is seeking a highly motivated Continuous Improvement Manager (Management Assistant II) to join the Employment Services Bureau. This role focuses on analyzing processes, driving efficiency, and collaborating with diverse teams to implement meaningful improvements that impact the entire department and city services.

The ideal candidate will guide data-driven decision making, streamline workflows, and manage change with a focus on measurable outcomes.