Continuing Education Student Office Assistant

University of Wisconsin-Milwaukee; Milwaukee (WI); On-site; USD 20,664 - 27,552; Part time

Job summary

A university in Wisconsin is looking for a Continuing Education Student Office Assistant to provide administrative support to the Professional Development team. This role requires excellent communication, customer service, and organizational skills to manage various tasks, including the production of course materials and assisting with program operations. Ideal candidates are detail-oriented, motivated, and possess a working knowledge of Microsoft Suite. This position is suitable for outgoing students seeking hands-on experience in a professional environment.

Qualifications

• Must have excellent customer service skills.
• Strong written and verbal communication abilities are required.
• Organizational and time management skills are essential.
• Willingness to learn a variety of tasks is crucial.
• Detail-oriented with problem-solving skills is necessary.

Responsibilities

• Assist in the production of course materials for programs.
• Provide quality customer service to participants and departments.
• Manage incoming calls and provide phone coverage.
• Type, edit, and file documents while compiling mailings.
• Assist with processing applications and special projects.

Skills

Excellent customer service skills

Excellent written and verbal communication skills

Organizational ability

Time management skills

Detail oriented

Working knowledge of Microsoft Suite

Ability to problem solve

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

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Continuing Education Student Office Assistant

The Department of Continuing Education Programming at the School of Continuing Education is seeking an outgoing, self‑motivated, hard‑working UWM student with excellent communication, customer service, and organizational skills. This fast‑paced department offers a rich curriculum to continuing education students in such areas as professional development and languages. The School of Continuing Education is in the Plankinton Building at 161 W. Wisconsin Ave., in downtown Milwaukee. The primary responsibility of this position is to provide administrative support to the Professional Development team members and program managers by interacting with program registrants, instructors, and conference services staff to ensure programs run seamlessly. The position functions with a good deal of independence in terms of daily activities and decision‑making and requires excellent interpersonal and communication skills.

Qualifications

• Excellent customer service skills
• Excellent written and verbal communication skills
• Demonstrated organizational ability and time management skills
• Willingness to learn and perform a wide and changing variety of tasks
• Working knowledge of Microsoft Suite: Word, Access, Excel
• Detail oriented; Accuracy and resourcefulness (problem solve) are essential
• Motivation and ability to work within a cooperative, self‑directed, fast‑paced workgroup
• Maturity; ability to work in a professional environment
• Previous office or similar experience preferred
• Work Study preferred, but not required

• Assist in the production of course materials for Continuing Education programs.
• Assist with processing applications.
• Provide quality customer service to students/participants, external organizations, and internal departments.
• Provide phone coverage and manage incoming calls.
• Type, edit, and file documents, and compile mailings.
• Operate business equipment, including copy, scan, and fax machines.
• Assist with special projects.
• Assist with opening and/or closing programs (Language programs as needed).
• Update SCE programs on the website.
• Assist with creating SET tool files.

Special Conditions

The School of Continuing Education is in the Plankinton Building at 161 W. Wisconsin Ave., in downtown Milwaukee. All Applicants must submit a resume, a Cover Letter, Detailed Availability including Class Schedule, and all other time commitments.