Registration Coordinator

The Chronicle Of Higher Education, Inc.; Oshkosh (WI); On-site; USD 37,800 - 46,200; Full time

Job summary

UW Oshkosh is seeking a Registration Coordinator to support CCDET on campus. This full-time, fixed-term role monitors the Cornerstone LMS, registers participants, and provides responsive customer support by phone and email.

The position involves writing LMS-related communications, collaborating with state agencies, assisting with web design, and maintaining online courses. A Bachelor’s degree and strong attention to detail are required; LMS experience and problem solving are highly valued.

Qualifications

• Experience with Cornerstone LMS or similar system.
• Excellent written and verbal communication skills.
• Proven customer service and teamwork abilities.

Responsibilities

• Develop and revise LMS reports and online courses.
• Publish reports and classes to the web.
• Prepare materials for workshops and respond to inquiries.
• Create Nelnet and Qualtrics content and handle purchases/refunds.
• Maintain LMS data integrity and provide user support.

Skills

Cornerstone LMS

Communication skills

Customer service skills

MS Office

Problem solving

Critical thinking

Proofreading

Independent and team work

Attention to detail

Education

Bachelor’s Degree

Tools

HTML

Qualtrics

Nelnet content editing

Job description

Position Title: Registration Coordinator

Job Category: Academic Staff

Employment Type: Terminal (Fixed Term)

Job Profile: Outreach Specialist

UW Oshkosh Center for Community Development, Engagement and Training (CCDET) is an outreach department on campus. CCDET’s mission is to offer creative solutions to meet workplace challenges by utilizing University resources to provide consulting services, training and educational services, data management and project management. The Registration Coordinator position fits within CCDET’s data management service area. This position works on a variety of project contracts that include the Department of Children and Families (Wisconsin Works, Child Support Agencies and ChildCare Agencies), Department of Health Services–Division of Medicaid Services (Functional Screeners), Department of Health Services–Division of Quality Assurance (Wisconsin Caregiver Training Project) and the Wisconsin Dementia Care Training Project. The Registration Coordinator is a key position within CCDET that monitors the Cornerstone Learning Management System (LMS), registers participants for different trainings and provides customer assistance and technical support over the telephone or through email. This position also supports the program by writing and sending LMS-related correspondence and reports, communicating with state‑wide agency staff, assisting with web design and publishing, and helping to maintain and revise online courses. The role requires a high degree of accuracy, excellent critical‑thinking skills, attention to detail, the ability to work well in a team environment, and being a self‑initiator. The full‑time position will be working on the UW Oshkosh campus. The work schedule is Monday through Friday from 8:00 a.m. to 4:30 p.m.

Key Job Responsibilities

Reporting and Course Creation

• Develop and revise reports and online courses.
• Publish reports and classes to the web.

Communication

• Revise, deliver, and facilitate printed and electronic materials for workshops.
• Respond to participant and stakeholder inquiries regarding workshops, registrations, and LMS functionality.
• Maintain organized records of correspondence, registrations, and supporting documentation.

Back‑up Assistance for Nelnet and Qualtrics

• Create and update Nelnet webpages and Qualtrics surveys.
• Use HTML for Nelnet webpage content.
• Process purchases, refunds, and customer inquiries via phone or email.
• Generate reports for account management and project needs.
• Consult with the Qualtrics Administrator on new projects and provide technical support.

Collaboration and Professional Responsibilities

• Attend CCDET All Staff meetings (as scheduled).
• Maintain a working knowledge of CCDET projects.
• Serve as a resource for other CCDET staff as well as partner staff, as needed.
• Maintain positive working relationship with all funding sources.

Learning Management System (LMS) Administration

• Create, maintain, and verify workshop information within Cornerstone LMS.
• Process participant registration and completion transactions within Cornerstone.
• Provide troubleshooting and customer support in a timely manner.
• Assist in maintaining the structure and security of the Cornerstone LMS database.

Department: Center for Community Development, Engagement, and Training

Compensation: Starting at $42,000 commensurate with experience

Required Qualifications

• Experience working with Cornerstone Learning Management System (LMS) or other Learning Management System
• Excellent written and verbal communication skills
• Strong customer service skills
• Excellent computer skills, including MS Office products
• High level of problem solving and decision making
• High level of critical thinking
• Proofreading skills, including recognizing discrepancies, problems, and errors
• Proven ability to work independently and in a team environment
• Strong attention to detail

Preferred Qualifications

• Familiarity with HTML, web design and publishing
• Familiarity with university processes

Education: Bachelor’s Degree

Contact Information

For questions regarding your application and additional options to apply, contact Human Resources at [e-mail] or 920-424-1166.

Work Authorization

Unless otherwise indicated in the job posting, the University of Wisconsin Oshkosh does not offer H‑1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. UWOshkosh is not an e‑verify employer; therefore, STEM extensions are not options for work authorization.

Legal Notices

Reasonable Accommodations

UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, contact [e-mail] or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials

UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy

All candidates for employment are subject to a pre‑employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Annual Security and Fire Safety Report (Clery Act)

For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see https://uwosh.edu/police/ , or call UWO Police Department, at [phone] for a paper copy.

UW is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.