Contents & Structure Cleaning Lead/Manager

Servpro of Columbus, Jackson & Jennings Counties; Columbus (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Advancement opportunities

Paid time off

Training & development

Company car

Competitive salary

Dental insurance

Job summary

SERVPRO of Columbus, Jackson & Jennings Counties in Columbus, Indiana, seeks a hands-on Contents & Structure Cleaning Lead/Manager to lead crews and grow the contents/structure cleaning division. You will direct crews from the field, set expectations, communicate with customers, and assist in moving jobs forward when needed.

The role emphasizes leadership, accountability, safety, and delivering high-quality work.

Qualifications

• Experience leading or supervising teams in service-related fields.
• Strong customer-service and communication skills are essential.
• Ability to manage a crew in field operations and maintain safety and quality.

Responsibilities

• Lead and manage cleaning crews in the field.
• Assign daily tasks and keep crews productive and on schedule.
• Train employees on cleaning techniques, procedures, safety, and quality.
• Work alongside crew to keep jobs moving and step in as needed.
• Oversee structure cleaning after fire, smoke, soot, or water damage.
• Lead contents cleaning, pack-outs, inventory, handling, and pack-backs.
• Perform quality checks to ensure work meets company standards.
• Communicate directly with homeowners/customers throughout the project.
• Explain cleaning processes, answer questions, and address concerns professionally.
• Coordinate with production management on scheduling, staffing, equipment and progress.
• Keep job sites organized and preemptively identify problems.
• Help improve cleaning processes and efficiencies as the department grows.

Skills

Leadership experience

Customer service

Communication

Crew management

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Company car
• Competitive salary
• Dental insurance

NOW HIRING

Restoration Company

Location

• Columbus, Indiana

Do you want to work for a restoration company located in Columbus, Indiana? We are looking for a hands‑on Contents & Structure Cleaning Lead/Manager to lead crews and help grow our contents and structure‑cleaning operations. This is a working manager position for someone who can lead from the field, directing employees, setting expectations, communicating with customers, and working alongside the crew when needed.

Key Responsibilities

• Lead and manage cleaning and contents crews in the field.
• Assign daily responsibilities and keep crews productive, organized, and on schedule.
• Train employees on proper cleaning techniques, job procedures, safety, and quality expectations.
• Work alongside the crew and step in wherever needed to keep jobs moving.
• Oversee structure cleaning following fire, smoke, soot, water, and other property damage.
• Lead contents cleaning, pack‑outs, inventory, handling, and pack‑backs.
• Perform quality‑control checks and make sure work meets company standards before completion.
• Communicate directly with homeowners and customers throughout the project.
• Explain the cleaning process, answer questions, and address customer concerns professionally.
• Coordinate with production management and other departments regarding scheduling, staffing, equipment, and job progress.
• Maintain organized job sites and identify problems early so solutions can be put in place quickly.
• Help improve cleaning processes and efficiencies as the department grows.

What We Are Looking For

The ideal candidate may come from restoration, professional cleaning, commercial cleaning, housekeeping management, contents restoration, or another service‑related industry. Restoration experience is helpful, but strong leadership, customer service, and the ability to manage a crew are especially important.

• Previous experience leading or supervising crews.
• Strong customer‑service and communication skills.
• Dependable, organized, and comfortable making decisions in the field.
• Able to hold employees accountable while maintaining a positive working environment.
• Willing to be a working manager—not someone who only supervises from the office.
• Comfortable communicating with customers during stressful situations.
• Bilingual in English and Spanish is strongly preferred.
• Valid driver's license and ability to travel to job sites.

The Person We Want

We are looking for someone who can take ownership of a job and a crew. This person should be able to arrive at a project, understand what needs to be accomplished, organize the employees, communicate with the customer, and keep the project moving. The goal is to find a strong working leader who can help us continue developing and growing our contents and structure‑cleaning division

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.