Contents Project Manager

IICRC; Mishawaka, Northern (IN, KY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

A leading restoration company based in Austin, Texas, is seeking a Contents Project Manager to lead its Contents Division. This role involves overseeing the restoration of personal belongings, ensuring high-quality management, and directing a team to deliver exceptional customer service. Ideal candidates should have leadership experience in related fields, possess strong organizational skills, and be capable of thriving in fast-paced environments. Competitive salary and comprehensive benefits included.

Qualifications

• 1+ year of leadership experience in restoration, moving, storage, logistics, or construction.
• Ability to lift 50 lbs regularly and work in physical environments.

Responsibilities

• Oversee contents restoration services including pack-outs and storage.
• Lead and train team members on packing standards and inventory accuracy.
• Serve as primary point of contact for customers during service.

Skills

Leadership

Organizational skills

Customer service

Education

High school diploma or GED

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

SERVPRO of South Bend NE/W. St Joseph/S. Elkhart is hiring a Contents Project Manager

Lead Our Contents Division to restore customers property to "Like It Never Even Happened!"

When customers experience a loss, their personal belongings often carry the most emotional weight. As our Contents Project Manager, you will lead our Contents Division—overseeing pack-outs, inventory, cleaning, storage, and pack-backs—while managing a team, controlling costs, and delivering exceptional customer service.

This role is ideal for a hands‑on operational leader who thrives in fast‑paced environments, holds teams accountable, and takes pride in running organized, profitable, high‑quality contents operations.

Why Join SERVPRO of West St. Joseph County?

• Competitive compensation
• Strong benefits
• Career growth & advancement
• Professional development & certifications
• A stable, growing company with a mission that matters

What You’ll Lead & Own (Core Responsibilities)

Contents Operations & Project Management

• Oversee all contents restoration services, including pack‑outs, pack‑backs, cleaning, storage, and specialty handling
• Ensure accurate contents inventories, photos, documentation, labeling, and chain‑of‑custody tracking
• Manage project scope and estimates using SERVPRO systems and carrier guidelines
• Coordinate crews, subcontractors, warehouse/storage logistics, and job timelines
• Monitor cycle time, quality standards, and operational efficiency from start to finish
• Ensure high‑quality handling of textiles, electronics, artwork, furniture, and sentimental items

Leadership & Team Management

• Lead, coach, and hold accountable Contents Technicians and Crew Chiefs
• Train team members on packing standards, cleaning protocols, inventory accuracy, and documentation
• Conduct quality checks and audit inventory accuracy
• Address performance issues with coaching, feedback, and corrective action
• Participate in recruiting, hiring, onboarding, and development of contents team members

Customer Experience & Communication

• Serve as the primary point of contact for customers regarding contents services
• Set clear expectations and provide professional, proactive, and compassionate communication
• Ensure customers feel confident their belongings are protected, respected, and properly restored
• Manage customer satisfaction and online review performance

Financial & KPI Accountability

• Track contents job profitability
• Monitor pack‑out to pack‑back cycle time
• Maintain inventory accuracy rate
• Reduce damage/rework incidents
• Control production efficiency and labor costSupport customer satisfaction and service quality

Assets, Equipment & Warehouse Oversight

• Manage contents equipment, vehicles, supplies, and warehouse organization
• Ensure proper storage, labeling, and protection of customer property
• Control production expenses and minimize loss or damage risks
• Maintain clean, organized job sites and storage areas

What We’re Looking For (Qualifications)

Required

• Valid driver’s license
• High school diploma or GED
• 1+ year of leadership experience in restoration, moving, storage, logistics, construction, or related industry
• Ability to lift 50 lbs regularly (100 lbs with assistance)
• Ability to work in physical environments (attics, ladders, tight spaces)

Strongly Preferred

• Experience in contents restoration, moving, warehousing, or inventory management
• Knowledge of pack‑outs, contents cleaning, and storage processes
• IICRC Certification (or willingness to obtain)
• Strong organizational skills and high attention to detail
• Confidence leading teams in a fast‑moving, deadline‑driven environment

The Kind of Leader Who Thrives Here

• Takes ownership and accountability for results
• Holds people to high standards while supporting their growth
• Stays organized under pressure
• Balances operational discipline with empathy for customers
• Cares about quality, speed, profitability, and team morale