Contents Restoration Specialist

SERVPRO of The Saint Croix Valley; Hudson (WI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

Job summary

SERVPRO of The Saint Croix Valley is seeking a Contents Crew Chief to lead inventory, packing, cleaning, and restoration of belongings affected by fire, water, and mold. This role requires strong leadership, attention to detail, and the ability to coordinate a team effectively while providing outstanding customer service.

The team will use company software for detailed inventories, supervise technicians, and ensure safety and quality standards throughout the restoration process.

Qualifications

• High school diploma or equivalent.
• 2–5 years in contents restoration, moving, packing, or related field.
• Prior leadership or supervisory experience preferred.
• Ability to lift up to 50 lbs and work in physically demanding conditions.
• Excellent communication and customer service skills.

Responsibilities

• Supervise and lead a team of Technicians in packing, transporting, cleaning, and restoring personal belongings.
• Conduct detailed inventory of affected contents using company software.
• Ensure proper handling and care of customer belongings throughout the restoration process.
• Operate and train team members on specialized cleaning equipment such as ultrasonic and ozone machines.
• Communicate with customers and insurance adjusters regarding the status of their belongings.
• Oversee the organization and storage of customer property in a secure warehouse.
• Ensure work is completed according to company and industry standards.
• Maintain accurate documentation of job progress, equipment usage, and customer interactions.
• Follow safety protocols and enforce proper handling procedures for hazardous materials.
• Assist in training new team members and ensure high-quality performance from all crew members.
• Report any project challenges to management and suggest solutions.

Skills

Attention to detail

Customer service

Leadership

Team coordination

Education

High school diploma or equivalent

Tools

Restoration software

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

Do you love helping people through difficult situations?

Don’t miss your chance to join our Franchise as a new Contents Crew Cheif. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”! As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Benefits:

• Paid Time Off
• Health Insurance
• Dental, Vision, & Telehealth Insurance
• 401K & Profit Sharing

Job Summary:

We are seeking a Contents Crew Chief to lead and oversee the inventory, packing, cleaning, and restoration of personal belongings affected by fire, water, and mold damage. This role requires strong leadership, attention to detail, and the ability to coordinate a team effectively while providing outstanding customer service.

Responsibilities:

• Supervise and lead a team of Technicians in packing, transporting, cleaning, and restoring personal belongings.
• Conduct detailed inventory of affected contents using company software.
• Ensure proper handling and care of customer belongings throughout the restoration process.
• Operate and train team members on specialized cleaning equipment such as ultrasonic and ozone machines.
• Communicate with customers and insurance adjusters regarding the status of their belongings.
• Oversee the organization and storage of customer property in a secure warehouse.
• Ensure work is completed according to company and industry standards.
• Maintain accurate documentation of job progress, equipment usage, and customer interactions.
• Follow safety protocols and enforce proper handling procedures for hazardous materials.
• Assist in training new team members and ensure high-quality performance from all crew members.
• Report any project challenges to management and suggest solutions.

Qualifications:

• High school diploma or equivalent.
• 2-5 years of experience in contents restoration, moving, packing, or a related field.
• Prior leadership or supervisory experience preferred.
• Strong attention to detail and excellent organizational skills.
• Ability to lift up to 50 lbs and work in physically demanding conditions.
• Excellent communication and customer service skills.
• Ability to multitask, delegate, and problem-solve effectively.
• Proficiency in using restoration software for documentation and inventory (training provided).
• Valid driver’s license with a clean driving record.
• Ability to pass a background check and drug screening.

What We Offer:

• Competitive pay based on experience.
• Opportunities for career advancement.
• Paid training and professional development.
• A supportive, team-oriented work environment.
• Company-provided tools, equipment, and uniforms.

Compensation: $19.00 - $24.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.