Contents Project Manager

SERVPRO of South Bend, NE/W. St. Joseph County; Mishawaka (IN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Competitive salary

Job summary

A restoration service company located in Mishawaka, Indiana is seeking a Contents Project Manager to lead their Contents Division. The role involves overseeing various contents restoration services, managing a team, and ensuring exceptional customer communication. Applicants should have at least one year of leadership experience and a high school diploma or GED. Strong organizational skills and attention to detail are essential. The position supports career growth within a stable company offering competitive salary and benefits.

Qualifications

• Minimum 1 year of leadership experience in relevant fields.
• Ability to lift 50 lbs regularly (100 lbs with assistance).
• Strongly preferred: IICRC Certification (or willingness to obtain).
• Strong organizational skills are essential for coordinating contents operations.
• Customer service orientation is necessary to manage client expectations.
• Excellent communication skills are needed to lead teams and interact with customers.

Responsibilities

• Oversee contents restoration services including pack-outs and cleaning.
• Lead and coach team members on packing standards and inventory accuracy.
• Serve as primary point of contact for customers regarding contents services.
• Coordinate crews, subcontractors, warehouse/storage logistics and job timelines.
• Monitor cycle time, quality standards and overall operational efficiency from start to finish.
• Ensure high-quality handling of textiles, electronics, artwork, furniture and sentimental items.

Skills

Leadership experience

Organizational skills

Attention to detail

Customer communication

Customer service

Communication

Education

High school diploma or GED

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

SERVPRO of South Bend NE/W. St Joseph/S. Elkhart is hiring a Contents Project Manager

Lead Our Contents Division to restore customers property to "Like It Never Even Happened!"

When customers experience a loss, their personal belongings often carry the most emotional weight. As our Contents Project Manager, you will lead our Contents Division—overseeing pack-outs, inventory, cleaning, storage, and pack-backs—while managing a team, controlling costs, and delivering exceptional customer service.

This role is ideal for a hands‑on operational leader who thrives in fast‑paced environments, holds teams accountable, and takes pride in running organized, profitable, high‑quality contents operations.

Why Join SERVPRO of West St. Joseph County?

• Competitive compensation
• Strong benefits
• Career growth & advancement
• Professional development & certifications
• A stable, growing company with a mission that matters

What You’ll Lead & Own (Core Responsibilities)

Contents Operations & Project Management

• Oversee all contents restoration services, including pack‑outs, pack‑backs, cleaning, storage, and specialty handling
• Ensure accurate contents inventories, photos, documentation, labeling, and chain‑of‑custody tracking
• Manage project scope and estimates using SERVPRO systems and carrier guidelines
• Coordinate crews, subcontractors, warehouse/storage logistics, and job timelines
• Monitor cycle time, quality standards, and operational efficiency from start to finish
• Ensure high‑quality handling of textiles, electronics, artwork, furniture, and sentimental items

Leadership & Team Management

• Lead, coach, and hold accountable Contents Technicians and Crew Chiefs
• Train team members on packing standards, cleaning protocols, inventory accuracy, and documentation
• Conduct quality checks and audit inventory accuracy
• Address performance issues with coaching, feedback, and corrective action
• Participate in recruiting, hiring, onboarding, and development of contents team members

Customer Experience & Communication

• Serve as the primary point of contact for customers regarding contents services
• Set clear expectations and provide professional, proactive, and compassionate communication
• Ensure customers feel confident their belongings are protected, respected, and properly restored
• Manage customer satisfaction and online review performance

Financial & KPI Accountability

• Track contents job profitability
• Monitor pack‑out to pack‑back cycle time
• Maintain inventory accuracy rate
• Reduce damage/rework incidents
• Control production efficiency and labor costSupport customer satisfaction and service quality

Assets, Equipment & Warehouse Oversight

• Manage contents equipment, vehicles, supplies, and warehouse organization
• Ensure proper storage, labeling, and protection of customer property
• Control production expenses and minimize loss or damage risks
• Maintain clean, organized job sites and storage areas

What We’re Looking For (Qualifications)

Required

• Valid driver’s license
• High school diploma or GED
• 1+ year of leadership experience in restoration, moving, storage, logistics, construction, or related industry
• Ability to lift 50 lbs regularly (100 lbs with assistance)
• Ability to work in physical environments (attics, ladders, tight spaces)

Strongly Preferred

• Experience in contents restoration, moving, warehousing, or inventory management
• Knowledge of pack‑outs, contents cleaning, and storage processes
• IICRC Certification (or willingness to obtain)
• Strong organizational skills and high attention to detail
• Confidence leading teams in a fast‑moving, deadline‑driven environment

The Kind of Leader Who Thrives Here

• Takes ownership and accountability for results
• Holds people to high standards while supporting their growth
• Stays organized under pressure
• Balances operational discipline with empathy for customers
• Cares about quality, speed, profitability, and team morale