Contents Operations Lead – Restoration Services

SERVPRO of Vacaville / Dixon; Puyallup (WA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401(k) matching

Job summary

The Contents Manager at SERVPRO Team Friermuth leads the contents division to scope, document, process, store, and complete projects safely, efficiently, and profitably. This role supervises the Contents Supervisors and drives capacity, inventory control, quality, and customer satisfaction.

Responsibilities include staffing, packing, transport, storage, and ensuring accurate inventory via iCat. You will manage labor costs, protect customer property, and uphold safety and service standards across

Qualifications

• Effective written and oral communication.
• Experience in cleaning/restoration preferred.
• High school diploma/GED required.

Responsibilities

• Lead, train, develop, and hold accountable Contents Supervisors and contents production staff.
• Manage contents staffing, scheduling, workload, and production capacity to meet current and anticipated project demand.
• Oversee contents scoping and establish appropriate labor, equipment, cleaning, packing, moving, and storage requirements.
• Ensure accurate inventory and documentation of customer contents using iCat and established company procedures.
• Oversee pack-outs, transportation, cleaning, deodorization, storage, and pack-backs to ensure efficient and professional execution.
• Manage clean-room workflow and productivity to maximize throughput, labor efficiency, and quality.
• Maintain organized, secure, and properly documented contents storage and inventory locations.
• Monitor labor, materials, equipment, storage, and other job costs to achieve established contents gross-profit expectations.
• Ensure proper handling, packing, protection, movement, and transportation of customer property to minimize damage or loss.
• Maintain strong communication with customers and internal operations teams throughout the contents process.
• Ensure contents operations comply with company safety, documentation, quality, and customer-service standards.

Skills

Effective written and oral commmunicA?

Experience in cleaning/restoration

Education

High school diploma/GED

Job description

The Contents Manager at SERVPRO Team Friermuth leads the contents division to scope, document, process, store, and complete projects safely, efficiently, and profitably. This role supervises the Contents Supervisors and drives capacity, inventory control, quality, and customer satisfaction.

Responsibilities include staffing, packing, transport, storage, and ensuring accurate inventory via iCat. You will manage labor costs, protect customer property, and uphold safety and service standards across