Lead, Contents Operations – Restoration Services

SERVPRO Team Friermuth; Kennewick (WA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical/Dental/Vision/ EAP insurance

Company paid life insurance and long‑/

401(k) with company match

Paid Holidays after 90 days

Laptop, Cell phone, IPad

Company Credit Card

Job summary

SERVPRO Team Friermuth in the United States seeks a Contents Manager to lead the contents division, plan scopes, and ensure projects are documented, stored, and completed safely and profitably. This role supervises the Contents Supervisors and ensures customer satisfaction on every project.

You will manage staffing, capacity, pack-outs, inventory, and collaborate with operations while maintaining safety and quality standards across jobs.

Qualifications

• Effective written and oral communication
• Experience in cleaning/restoration preferred
• High school diploma or GED

Responsibilities

• Lead, train, develop, and hold accountable Contents Supervisors and production staff
• Manage staffing, scheduling, workload, and capacity
• Oversee scoping, labor, equipment, and storage requirements
• Ensure accurate inventory and documentation of contents
• Oversee pack-outs, transportation, cleaning, deodorization, storage, and pack-backs
• Maintain organized contents storage and inventory locations
• Monitor costs to meet gross-profit targets
• Ensure proper handling and transport of customer property
• Maintain communication with customers and internal teams
• Ensure safety, documentation, quality, and customer service standards

Skills

Effective communication

Education

High school diploma/GED

Job description

SERVPRO Team Friermuth in the United States seeks a Contents Manager to lead the contents division, plan scopes, and ensure projects are documented, stored, and completed safely and profitably. This role supervises the Contents Supervisors and ensures customer satisfaction on every project.

You will manage staffing, capacity, pack-outs, inventory, and collaborate with operations while maintaining safety and quality standards across jobs.