Contents Operations Lead

SERVPRO Team Friermuth; Puyallup (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401(k) matching

Job summary

SERVPRO® Team Friermuth is seeking a Contents Manager to lead the contents division, ensuring projects are scoped, documented, processed, stored, and completed safely and profitably. You will manage Contents Supervisors, oversee staffing, inventory, pack-outs, and storage while delivering exceptional customer service and maintaining high standards of safety and quality.

Responsibilities include optimizing labor, equipment, and workflow to maximize throughput and profitability, maintaining secure

Qualifications

• Strong written and oral communication skills.
• Experience in cleaning/restoration preferred.
• High school diploma or GED required.

Responsibilities

• Lead, train, develop, and hold accountable Contents Supervisors and contents production staff.
• Manage contents staffing, scheduling, workload, and production capacity to meet current and anticipated project demand.
• Oversee contents scoping and establish appropriate labor, equipment, cleaning, packing, moving, and storage requirements.
• Ensure accurate inventory and documentation of customer contents using iCat and company procedures.
• Oversee pack-outs, transportation, cleaning, deodorization, storage, and pack-backs to ensure efficient and professional execution.
• Maintain strong communication with customers and internal operations teams throughout the contents process.

Skills

Written and verbal communication

Team leadership

Attention to detail

Education

High school diploma/GED

Tools

iCat

Job description

SERVPRO® Team Friermuth is seeking a Contents Manager to lead the contents division, ensuring projects are scoped, documented, processed, stored, and completed safely and profitably. You will manage Contents Supervisors, oversee staffing, inventory, pack-outs, and storage while delivering exceptional customer service and maintaining high standards of safety and quality.

Responsibilities include optimizing labor, equipment, and workflow to maximize throughput and profitability, maintaining secure