Contents Restoration Lead — Hands-On & Growth

Servpro Industries, Inc.; Omaha (NE); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

On-site gym/fitness room

Health insurance

Paid time off

Profit sharing

Training & development

Vision insurance

401(k) matching

Company parties

Competitive salary

Dental insurance

Job summary

SERVPRO Team Toft is seeking an experienced Restoration Contents Manager to lead our contents restoration operations. This hands-on leadership role manages daily department operations, oversees staff, and drives production and profitability while ensuring exceptional customer satisfaction.

This active role requires leading a team, managing projects, and rolling up sleeves to work alongside crews when needed. If you have contents cleaning/restoration experience, we want to hear from you!

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum 3 years of operations experience.
• Minimum 1 year of management or supervisory experience.
• At least 2 years of experience in cleaning, contents restoration, or construction.
• Industry certifications are strongly preferred.
• Strong leadership, communication, organization, and problem-solving skills.
• Knowledge of cleaning techniques, restoration equipment, and contents processing.
• Ability to manage multiple projects and changing priorities.
• Willingness and ability to perform hands-on contents cleaning and restoration work.

Responsibilities

• Oversee daily contents department operations, projects, and production schedules.
• Manage customer relationships and ensure an exceptional customer experience.
• Develop project scopes, prepare estimates, and obtain customer/client approvals.
• Schedule employees, coordinate resources, and manage project timelines.
• Monitor departmental expenses, equipment, supplies, and inventory.
• Maintain accurate job documentation and communicate with customers, clients, and internal teams.
• Monitor production efficiency, revenue, and profitability.
• Lead, supervise, and develop contents restoration personnel.
• Train employees on proper cleaning procedures, equipment operation, and quality standards.
• Assist HR with recruiting and staffing needs.
• Establish expectations and hold employees accountable for performance.
• Promote a safe, organized, and productive work environment.
• Perform and oversee contents pack-outs, inventory, cleaning, processing, deodorization, storage, and pack-backs.
• Operate and maintain contents cleaning equipment.
• Select appropriate cleaning methods and products based on the type and condition of materials.
• Work alongside assigned crews when production demands require additional support.
• Ensure customer belongings are properly handled, tracked, cleaned, and restored to quality standards.

Skills

Leadership

Communication

Organization

Problem-solving

Cleaning techniques

Restoration equipment

Contents processing

Education

High school diploma or GED

College degree preferred

Tools

Cleaning equipment

Job description

SERVPRO Team Toft is seeking an experienced Restoration Contents Manager to lead our contents restoration operations. This hands-on leadership role manages daily department operations, oversees staff, and drives production and profitability while ensuring exceptional customer satisfaction.

This active role requires leading a team, managing projects, and rolling up sleeves to work alongside crews when needed. If you have contents cleaning/restoration experience, we want to hear from you!