Content Strategy & Operations Specialist

Interactive Strategies; Washington (District of Columbia); Hybrid; USD 70,000 - 88,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Pre-tax FSA

Profit sharing

Paid time off 4 weeks

Job summary

Interactive Strategies is a DC-based digital agency that partners with nonprofits, associations, and mission-driven organizations to craft thoughtful content and strong digital experiences.

As Content Strategy Specialist (Operations), you’ll organize complex content ecosystems, plan audits, migrations, and CMS implementations, while collaborating with strategists, designers, and developers across the full website development process.

Qualifications

• 3–5 years of experience in digital content, content strategy, content operations, UX/content design, or a related field
• Experience supporting complex website redesigns, migrations, or builds
• Demonstrated experience conducting content audits, inventories, or other large-scale content analysis
• Strong proficiency with spreadsheets and comfort managing large, detailed datasets and content trackers
• Hands‑on experience entering, formatting, migrating, or QAing content in CMS platforms such as WordPress, Drupal, or Sitecore
• Strong writing and editing skills for digital platforms, even though writing is not the primary focus of this role
• Exceptional organization, attention to detail, and follow‑through
• Ability to manage multiple projects, priorities, and deadlines simultaneously
• Strong verbal communication and presentation skills, including experience presenting recommendations or work directly to clients or stakeholders
• Comfort collaborating across disciplines and responding thoughtfully to client questions and feedback
• Familiarity with SEO, accessibility, UX, and web content best practices
• Agency or client‑services experience preferred
• Curiosity, adaptability, and a willingness to learn new platforms, workflows, and technologies
• Interest in emerging AI tools and their applications to digital content work

Responsibilities

• Support content strategy for website redesigns and builds, from discovery and auditing through content development, migration, and launch
• Present content audit findings, recommendations, and deliverables directly to clients and confidently explain the thinking behind your work
• Conduct quantitative and qualitative content audits and recommend whether content should be retained, revised, consolidated, relocated, or removed
• Organize and inventory large volumes of website content and maintain accurate content documentation throughout projects
• Manage content review and approval workflows using Bynder Content Workflow and other project management tools
• Build and maintain detailed spreadsheets tracking content status, ownership, recommendations, approvals, and migration
• Develop page outlines, content models, information architecture recommendations, and wireframe content
• Write and edit digital content where needed, applying UX writing, accessibility, SEO, and brand best practices
• Enter, migrate, format, and QA content in CMS platforms such as WordPress, Drupal, and Sitecore
• Collaborate closely with strategists, designers, developers, project managers, and clients throughout the website development process
• Identify opportunities to improve content processes, documentation, and workflows

Skills

Content strategy

Content operations

CMS workflows

UX writing

Project management

Client presentation

Tools

WordPress

Drupal

Sitecore

Bynder Content Workflow

Job description

Interactive Strategies is a DC-based digital agency that partners with nonprofits, associations, and mission-driven organizations to craft thoughtful content and strong digital experiences.

As Content Strategy Specialist (Operations), you’ll organize complex content ecosystems, plan audits, migrations, and CMS implementations, while collaborating with strategists, designers, and developers across the full website development process.