Content Strategy & Operations Lead — Remote

Interactive-Strategies; Washington (District of Columbia); On-site; USD 70,000 - 88,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Pre-tax Flexible Spending Account (FSA

Profit sharing

4 weeks vacation/sick time

Company-paid short-term and long-term‑

Company-paid life and AD&D insurance

11 paid holidays

401(k) with company match

New business referral bonus

Professional development opportunities

Flexible work schedule

Pre-tax DC Metro SmartBenefits

Job summary

Interactive Strategies, a DC-based digital agency, seeks a Web Content Strategy Specialist (Operations) to shape content workflows, audits, migrations, and QA across client websites. You’ll collaborate with strategists, designers, developers, and clients to deliver organized, high-quality content.

The role offers growth in content strategy, UX, SEO, accessibility, and client consulting, with flexible remote options and opportunities to work with nonprofits, associations, and B2B clients.

Qualifications

• 3–5 years of experience in digital content, content strategy, content operations, UX/content design, or a related field
• Experience supporting complex website redesigns, migrations, or builds
• Demonstrated experience conducting content audits, inventories, or other large-scale content analysis
• Strong proficiency with spreadsheets and comfort managing large, detailed datasets and content trackers
• Hands-on experience entering, formatting, migrating, or QAing content in CMS platforms such as WordPress, Drupal, or Sitecore
• Strong writing and editing skills for digital platforms, even though writing is not the primary focus of this role
• Exceptional organization, attention to detail, and follow‑through
• Ability to manage multiple projects, priorities, and deadlines simultaneously
• Strong verbal communication and presentation skills, including experience presenting recommendations or work directly to clients or stakeholders
• Comfort collaborating across disciplines and responding thoughtfully to client questions and feedback
• Familiarity with SEO, accessibility, UX, and web content best practices
• Agency or client-services experience preferred
• Curiosity, adaptability, and a willingness to learn new platforms, workflows, and technologies
• Interest in emerging AI tools and their applications to digital content work

Responsibilities

• Support content strategy for website redesigns and builds, from discovery and auditing through content development, migration, and launch
• Present content audit findings, recommendations, and deliverables directly to clients and confidently explain the thinking behind your work
• Conduct quantitative and qualitative content audits and recommend whether content should be retained, revised, consolidated, relocated, or removed
• Organize and inventory large volumes of website content and maintain accurate content documentation throughout projects
• Manage content review and approval workflows using Bynder Content Workflow and other project management tools
• Build and maintain detailed spreadsheets tracking content status, ownership, recommendations, approvals, and migration
• Develop page outlines, content models, information architecture recommendations, and wireframe content
• Write and edit digital content where needed, applying UX writing, accessibility, SEO, and brand best practices
• Enter, migrate, format, and QA content in CMS platforms such as WordPress, Drupal, and Sitecore
• Collaborate closely with strategists, designers, developers, project managers, and clients throughout the website development process
• Identify opportunities to improve content processes, documentation, and workflows

Skills

Content strategy

Content operations

UX/content design

Writing & editing

Project management

Client communication

Tools

WordPress

Drupal

Sitecore

Job description

Interactive Strategies, a DC-based digital agency, seeks a Web Content Strategy Specialist (Operations) to shape content workflows, audits, migrations, and QA across client websites. You’ll collaborate with strategists, designers, developers, and clients to deliver organized, high-quality content.

The role offers growth in content strategy, UX, SEO, accessibility, and client consulting, with flexible remote options and opportunities to work with nonprofits, associations, and B2B clients.