Content Strategist Manager

KellyMitchell Group; Houston (TX); On-site; USD 70,000 - 117,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employee-Owned Profit Sharing (ESOP)

401K offered

Job summary

KellyMitchell Group seeks a Content Strategist Manager to lead enterprise Knowledge Management initiatives, aligning governance, information architecture, and platform adoption across the organization.

The role partners with business stakeholders, IT, and change-management teams to define standards, taxonomy, and content patterns, ensuring scalable, discoverable knowledge products that support AI and collaboration tools.

Qualifications

• Demonstrated experience in enterprise knowledge management, content governance, information management, or a related discipline.

Responsibilities

• Coordinate the KM roadmap across governance, tooling, migration, adoption, and sustainment.
• Translate KM strategy into actionable features, backlogs, milestones, requirements, acceptance criteria, and plans.
• Provide direction to SharePoint operations, developers, UX resources, change-management partners, and vendors.
• Define standards for living knowledge, entry points, and controlled documents.
• Establish governance for content ownership, review cycles, metadata, permissions, and archiving.
• Coordinate Bloomfire PoC or implementation, including content prep, governance, testing, and rollout.
• Lead content inventory and triage for retention, migration, or retirement.
• Define information architecture, taxonomy, navigation, templates, and content patterns.
• Ensure content supporting AI has owner, source, audience, and metadata.
• Coordinate SharePoint review automation while technical resources configure.
• Develop KM guidance, training materials, communications, and adoption support.
• Relaunch and sustain KM Champions network with clear roles and escalation.
• Partner with enterprise IT KM to apply standards while fitting business needs.
• Maintain program-level reporting on roadmap progress, risks, and outcomes.

Skills

Enterprise knowledge management

Content governance

Information management

Translate KM strategy into processes

SharePoint

Stakeholder facilitation

Requirements & governance materials

Clear communication

Tools

Bloomfire

SharePoint

Microsoft 365

Power Automate

Azure DevOps

Job description

Job Summary

Our client, a leading energy and utilities provider, is seeking a Content Strategist Manager to lead the development, implementation, and long-term sustainment of enterprise Knowledge Management (KM) initiatives. This role will drive the KM roadmap across content governance, information architecture, content migration, platform adoption, and operating model execution. The ideal candidate will partner closely with business stakeholders, IT teams, content owners, and change management resources to establish scalable knowledge practices, improve content discoverability, and support the successful implementation of enterprise KM platforms and collaboration tools.

Core Responsibilities

• Coordinate the delivery of the KM roadmap across content governance, operating-model implementation, enterprise KM tooling, migration, adoption, and ongoing sustainment
• Translate KM strategy into actionable features, backlogs, milestones, requirements, acceptance criteria, dependencies, and implementation plans
• Provide functional direction and priorities to SharePoint operational support, developers, UX resources, change-management partners, and vendors
• Define and maintain standards for living knowledge, curated entry points, and controlled documents
• Establish practical governance for content ownership, review cycles, lifecycle status, metadata, permissions, archiving, and duplicate or conflicting content
• Coordinate the Bloomfire proof of concept or implementation of the selected enterprise KM platform, including use-case definition, content preparation, governance, testing, and rollout
• Lead content inventory and triage activities to determine what should be retained, migrated, converted, linked, improved, or retired
• Define information architecture, taxonomy, navigation, templates, and content patterns that improve findability and usability
• Ensure content intended to support AI solutions has a clear owner, authoritative source, audience, lifecycle status, permissions, review date, and appropriate metadata
• Coordinate requirements for SharePoint review and approval automation while technical resources perform the configuration and development
• Develop and maintain KM guidance, training materials, communications, office hours, and adoption support
• Relaunch and sustain the KM Champions network with clear roles, expectations, and escalation paths
• Partner with enterprise IT KM teams to apply central standards while adapting implementation to PDSS business needs
• Maintain program-level reporting on roadmap progress, risks, decisions, content health, adoption, and measurable outcomes
• Establish a sustainable operating and handoff model so KM practices continue after initial implementation

Required Skills/Experience (Must-Haves)

• Demonstrated experience in enterprise knowledge management, content governance, information management, or a related discipline
• Experience translating a KM strategy or operating model into practical processes, standards, roadmaps, and implementation activities
• Strong understanding of information architecture, taxonomy, metadata, content lifecycle management, ownership, permissions, and review processes
• Experience working with SharePoint and enterprise knowledge-base or collaboration platforms
• Strong program coordination and stakeholder-facilitation skills across business, technical, vendor, and leadership teams
• Ability to create clear requirements, priorities, governance materials, training content, and executive-level progress reporting
• Strong written and verbal communication skills, with the ability to simplify complex concepts for different audiences
• Ability to work independently, resolve ambiguity, and move work from strategy through implementation and adoption

Preferred Skills/Experience (Nice-to-Haves)

• Experience implementing or governing Bloomfire, Shelf, ServiceNow Knowledge Management, or a similar enterprise KM platform
• Experience supporting AI-enabled enterprise search, retrieval-augmented generation, or knowledge-content readiness
• Familiarity with Microsoft 365, Power Automate, Azure DevOps, and Agile delivery practices
• Experience leading content migrations, portal redesigns, or enterprise knowledge transformation initiatives
• Experience building and sustaining champion, curator, or content-owner communities
• Experience working in a large, global organization with federated ownership and enterprise governance

Work Environment

Location: Houston, TX Work Arrangement: Onsite, 5 days a week on site Compensation & Benefits Pay Range: The approximate pay range for this position is between $59.00 and $85.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.