Content Development Specialist

247Hire; Pensacola (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

247Hire seeks a content strategist to review and modernize knowledge content, aligning with EKM standards and governance. You will rewrite content using approved AI-enabled templates to improve quality, consistency, and AI-readiness.

You will collaborate with business unit SMEs, ensure plain-language usability, apply metadata and taxonomy, and support content migrations and QA activities across enterprise platforms.

Qualifications

• Bachelor's degree or equivalent in communications or related field.
• Experience creating, editing, or managing business, operational, instructional, or knowledge-based content.
• Experience collaborating with subject matter experts to document business processes.
• Experience organizing complex information into concise, easy-to-understand documentation.
• Experience working within defined content standards, templates, style guides, or governance frameworks.
• Strong editing, proofreading, and quality assurance skills.
• Strong written and verbal communication skills.

Responsibilities

• Review, analyze, and modernize existing content to meet EKM standards.
• Rewrite content using approved AI-enabled tools and templates to improve quality and AI readiness.
• Collaborate with SMEs to validate content accuracy and business intent.
• Ensure content uses plain language and is user-centered for better findability.
• Apply metadata, tagging, classification, and governance standards for enterprise search readiness.
• Participate in inventories, audits, and gap analyses to identify outdated or redundant content.
• Align content with migration requirements and prepare assets for platform migrations.
• Support testing, validation, and remediation activities for content modernization projects.
• Support QA reviews to ensure published content meets EKM standards.
• Track modernization progress and report status to stakeholders.
• Identify opportunities to improve content governance and user experience.
• Participate in training and governance activities related to EKM modernization.

Skills

Editing

Proofreading

Quality assurance

Communication

Organizational skills

Time management

Cross-functional collaboration

MS Office experience

Education

Bachelor's degree or equivalent in Communications/English/Journ.

Tools

Word

Excel

PowerPoint

Teams

SharePoint

Job description

Key Responsibilities:

• Review, analyze, and modernize existing procedural, policy, reference, and knowledge content in accordance with EKM standards.
• Rewrite and restructure content using approved AI-enabled technologies, templates, content models, style guides, metadata standards, and taxonomy requirements to improve content quality, consistency, and AI readiness.
• Collaborate with business unit SMEs and content owners to validate content accuracy, completeness, and business intent.
• Ensure content adheres to plain-language and user-centered design principles to improve findability, comprehension, and usability.
• Apply metadata, tagging, classification, and content governance standards to support enterprise search and AI-readiness initiatives.
• Participate in content inventories, audits, and gap analyses to identify outdated, redundant, or duplicate information.
• Align content with established migration requirements and prepare knowledge assets for future platform migration activities.
• Support testing, validation, and issue remediation activities associated with content modernization, migration, and knowledge management platform initiatives.
• Support quality assurance reviews and remediation activities to ensure published content meets EKM standards.
• Track content modernization progress and maintain status reporting for assigned business units and content portfolios.
• Identify opportunities to improve content consistency, governance compliance, and end-user experience.
• Participate in training, workshops, and content governance activities related to EKM modernization efforts

Qualifications:

• Bachelor's degree in Communications, English, Journalism, Technical Writing, Knowledge Management, Business, Education, or related field, or equivalent combination of training and experience.
• Experience creating, editing, or managing business, operational, instructional, procedural, or knowledge-based content.
• Experience collaborating with subject matter experts to capture and document business processes and procedures.
• Experience organizing complex information into concise, easy-to-understand documentation.
• Experience working within defined content standards, templates, style guides, or governance frameworks.
• Strong editing, proofreading, and quality assurance skills.
• Strong written and verbal communication skills.
• Strong organizational, planning, and time management skills.
• Ability to manage multiple assignments simultaneously while meeting established deadlines.
• Experience using Microsoft Office applications, including Word, Excel, PowerPoint, Teams, and SharePoint.
• Ability to work effectively in cross-functional and matrixed environments.

Desired Qualifications:

• Experience supporting enterprise content modernization, content migration, or knowledge management initiatives.
• Experience with structured authoring, content architecture, metadata management, or taxonomy development.
• Experience working in financial services, banking, credit unions, regulated industries, or large enterprise environments.
• Knowledge of knowledge management principles, content governance practices, and enterprise search optimization.
• Experience using knowledge management platforms, content management systems, or digital knowledge repositories.
• Familiarity with AI-readiness concepts, including content standardization, metadata enrichment, and content quality optimization.
• Understanding of user experience (UX) writing and information architecture principles.
• Working knowledge of Navy Federal products, services, policies, and procedures.