Knowledge Management Specialist

Russell Tobin; Fremont (CA); On-site; USD 77,000 - 129,000; Full time

Benefits offered by this job

Healthcare coverage

Dental coverage

Vision coverage

401(k) retirement savings

Life & disability insurance

Employee assistance program

Legal support

Auto insurance

Home insurance

Pet insurance

Employee discounts

Job summary

Pride Global seeks a Knowledge Management Administrator to support the day-to-day operation, governance, administration, and continuous improvement of knowledge management services. This role will manage requests, knowledge-base content, user administration and access controls, and develop reporting and analytics.

Responsibilities include building Power BI dashboards, driving data-driven improvements, collaborating across teams, and enhancing self-service and AI-assisted support.

Qualifications

• Bachelor’s degree with 2+ years of related experience, advanced degree, or equivalent combination of education and experience.
• Strong attention to detail and organizational skills.
• Ability to work independently, take initiative, and meet deadlines.
• Strong written and verbal communication skills.
• Ability to define problems, perform analysis, and drive solutions.
• Proficiency with Microsoft Office.
• Experience developing/specifying Power BI reports and dashboards.
• Experience using AI productivity tools such as Microsoft Copilot.

Responsibilities

• Manage shared inboxes, requests, and support activities while meeting established service-level commitments.
• Perform quality assurance, user administration, access management, and content translation.
• Document support processes, maintain SOPs, and ensure teams follow established procedures.
• Monitor process effectiveness and drive continuous improvement initiatives.
• Build, curate, and maintain accurate, searchable, and current knowledge-base content.
• Support self-service and AI/agentic support experiences through effective knowledge management.
• Develop and maintain Power BI reports, dashboards, and analytics to measure performance, user behavior, knowledge gaps, and value delivery.
• Analyze data and provide actionable insights to management.
• Collaborate cross-functionally with internal teams and stakeholders.
• Identify and resolve operational issues while improving overall support quality and user satisfaction.

Skills

Attention to detail

Independent work

Communication skills

Problem solving

Microsoft Office

Power BI reporting

AI productivity tools

Process improvement

Education

Bachelor’s degree with 2+ years of related experience

Tools

CMS

PLM systems

Power BI

Copilot / AI tools

Job description

Duration: 12 Months with possible extensions

Pay Rate: Up to $62.14/hr

Position Summary

• Seeking a Knowledge Management (KM) Administrator to support the day-to-day operation, governance, administration, and continuous improvement of knowledge management services and processes.


• This role will manage requests, maintain knowledge-base content, support user administration and access controls, develop reporting and analytics, and identify opportunities to improve efficiency, quality, knowledge adoption, and user experience.

Key Responsibilities

• Manage shared inboxes, requests, and support activities while meeting established service-level commitments.


• Perform quality assurance, user administration, access management, and content translation.


• Document support processes, maintain SOPs, and ensure teams follow established procedures.


• Monitor process effectiveness and drive continuous improvement initiatives.


• Build, curate, and maintain accurate, searchable, and current knowledge-base content.


• Support self-service and AI/agentic support experiences through effective knowledge management.


• Develop and maintain Power BI reports, dashboards, and analytics to measure performance, user behavior, knowledge gaps, and value delivery.


• Analyze data and provide actionable insights to management.


• Collaborate cross-functionally with internal teams and stakeholders.


• Identify and resolve operational issues while improving overall support quality and user satisfaction.

Required Qualifications

• Bachelor’s degree with 2+ years of related experience, advanced degree, or equivalent combination of education and experience.


• Strong attention to detail and organizational skills.


• Ability to work independently, take initiative, and meet deadlines.


• Strong written and verbal communication skills.


• Ability to define problems, perform analysis, and drive solutions.


• Proficiency with Microsoft Office.


• Experience developing/specifying Power BI reports and dashboards.


• Experience using AI productivity tools such as Microsoft Copilot.

Preferred Qualifications

• Experience with Content Management Systems (CMS).


• Knowledge of Product Lifecycle Management (PLM) systems.


• Experience in knowledge management, support operations, documentation, or process improvement.


• Experience with reporting, analytics, and data-driven process optimization.
  

Key Skills

Knowledge Management | KM Administration | Knowledge Base | Content Management | Power BI | Data Analytics | Microsoft Office | Microsoft Copilot | AI Tools | Reporting & Dashboards | User Administration | Access Controls | Quality Assurance | SOPs | Process Improvement | Self-Service Support | Cross-Functional Collaboration | Documentation | PLM | CMS

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Pride Global and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Pride Global and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.