Content Review Ops Manager: Regulatory Compliance

Kelly Services; South San Francisco (CA); Hybrid; USD 83,000 - 91,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Paid holidays

Transit benefits

Job summary

Kelly Services seeks a Content Review Operations Manager to oversee end-to-end review processes for medical, legal, and regulatory content across the organization. The role focuses on compliant, efficient workflows and timely approvals to accelerate asset readiness.

Responsibilities include leading MLR cycles, optimizing resource use, and maintaining audit-ready documentation while partnering with cross-functional teams. A strong PM background and VVPM experience are required.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 5 years partnering with diverse stakeholders; at least 3 years in content/digital asset management, content or marketing operations, content review and approval, compliance, or governance.
• Hands-on experience with Veeva Vault PromoMats (VVPM) or similar content/digital asset management and approval platforms.
• Background in healthcare, pharmaceuticals, biotech, or similarly regulated industries.
• Thorough understanding of marketing and medical content lifecycles.
• Demonstrated ability to design and refine operational processes, leveraging technology for enhanced compliance and efficiency.
• Excellent program management skills; strong communicator with proven ability to collaborate across cross-functional teams.
• Familiarity with digital content strategies and regulatory requirements in marketing.
• Proficiency in Microsoft Office products (Excel, Teams, Word, SharePoint, etc.).

Responsibilities

• Design and implement comprehensive Content Review Operations plans that align with compliance and product standards.
• Optimize resource allocation and provide strategic planning inputs to streamline content review processes.
• Lead MLR review cycles, ensuring adherence to SOPs and high standards of quality and compliance.
• Collaborate with cross-functional review teams and leverage accelerator tools to expedite approval timelines.
• Manage the content review workflow—oversee submission validation, agenda preparation, meeting facilitation, and actionable follow-ups.
• Validate and maintain metadata and business rules to support modular content standards, ensuring alignment with business needs at both campaign and broader campaign levels.
• Serve as a subject matter expert on content systems and processes, providing training support and ongoing guidance to adapt to evolving standards.
• Proactively identify and address operational gaps or risks, escalating issues as appropriate, and partnering with content owners to ensure consistent process adherence.
• Develop and maintain comprehensive audit trails and compliance documentation for all content assets.
• Drive continuous improvement initiatives to enhance process efficiency and operational outcomes.
• Prepare and facilitate review meetings, ensuring timely resolutions and informed decision-making.
• Comply with all relevant laws, regulations, and company policies governing Genentech operations.

Skills

Program management

Cross-functional collaboration

Regulatory content governance

Microsoft Office

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Veeva Vault PromoMats

Job description

Kelly Services seeks a Content Review Operations Manager to oversee end-to-end review processes for medical, legal, and regulatory content across the organization. The role focuses on compliant, efficient workflows and timely approvals to accelerate asset readiness.

Responsibilities include leading MLR cycles, optimizing resource use, and maintaining audit-ready documentation while partnering with cross-functional teams. A strong PM background and VVPM experience are required.