Content Review Operations Manager

Kelly Services; South San Francisco (CA); Hybrid; USD 83,000 - 91,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Paid holidays

Transit benefits

Job summary

Kelly Services seeks a Content Review Operations Manager to oversee end-to-end review processes for medical, legal, and regulatory content across the organization. The role focuses on compliant, efficient workflows and timely approvals to accelerate asset readiness.

Responsibilities include leading MLR cycles, optimizing resource use, and maintaining audit-ready documentation while partnering with cross-functional teams. A strong PM background and VVPM experience are required.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 5 years partnering with diverse stakeholders; at least 3 years in content/digital asset management, content or marketing operations, content review and approval, compliance, or governance.
• Hands-on experience with Veeva Vault PromoMats (VVPM) or similar content/digital asset management and approval platforms.
• Background in healthcare, pharmaceuticals, biotech, or similarly regulated industries.
• Thorough understanding of marketing and medical content lifecycles.
• Demonstrated ability to design and refine operational processes, leveraging technology for enhanced compliance and efficiency.
• Excellent program management skills; strong communicator with proven ability to collaborate across cross-functional teams.
• Familiarity with digital content strategies and regulatory requirements in marketing.
• Proficiency in Microsoft Office products (Excel, Teams, Word, SharePoint, etc.).

Responsibilities

• Design and implement comprehensive Content Review Operations plans that align with compliance and product standards.
• Optimize resource allocation and provide strategic planning inputs to streamline content review processes.
• Lead MLR review cycles, ensuring adherence to SOPs and high standards of quality and compliance.
• Collaborate with cross-functional review teams and leverage accelerator tools to expedite approval timelines.
• Manage the content review workflow—oversee submission validation, agenda preparation, meeting facilitation, and actionable follow-ups.
• Validate and maintain metadata and business rules to support modular content standards, ensuring alignment with business needs at both campaign and broader campaign levels.
• Serve as a subject matter expert on content systems and processes, providing training support and ongoing guidance to adapt to evolving standards.
• Proactively identify and address operational gaps or risks, escalating issues as appropriate, and partnering with content owners to ensure consistent process adherence.
• Develop and maintain comprehensive audit trails and compliance documentation for all content assets.
• Drive continuous improvement initiatives to enhance process efficiency and operational outcomes.
• Prepare and facilitate review meetings, ensuring timely resolutions and informed decision-making.
• Comply with all relevant laws, regulations, and company policies governing Genentech operations.

Skills

Program management

Cross-functional collaboration

Regulatory content governance

Microsoft Office

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Veeva Vault PromoMats

Job description

Position: Content Review Operations Manager

Status: Full-Time

Working Model: Hybrid

Schedule: Monday–Friday, Standard Business Hours (PT)

Pay Rate : $60/hr.

Job Summary

The Content Review Operations Manager oversees and executes the end-to-end review processes for medical, legal, and regulatory (MLR) content within Genentech. In this vital role, you will ensure that all promotional and medical content flows efficiently, transparently, and compliantly through the review cycle. Your leadership supports timely approvals, rigorous audit readiness, and upholds both internal policies and external regulatory requirements, ultimately accelerating the time-to-market for high-quality, approved assets.

Key Responsibilities

• Design and implement comprehensive Content Review Operations plans that align with compliance and product standards.
• Optimize resource allocation and provide strategic planning inputs to streamline content review processes.
• Lead MLR review cycles, ensuring adherence to SOPs and high standards of quality and compliance.
• Collaborate with cross-functional review teams and leverage accelerator tools to expedite approval timelines.
• Manage the content review workflow—oversee submission validation, agenda preparation, meeting facilitation, and actionable follow-ups.
• Validate and maintain metadata and business rules to support modular content standards, ensuring alignment with business needs at both campaign and broader campaign levels.
• Serve as a subject matter expert on content systems and processes, providing training support and ongoing guidance to adapt to evolving standards.
• Proactively identify and address operational gaps or risks, escalating issues as appropriate, and partnering with content owners to ensure consistent process adherence.
• Develop and maintain comprehensive audit trails and compliance documentation for all content assets.
• Drive continuous improvement initiatives to enhance process efficiency and operational outcomes.
• Prepare and facilitate review meetings, ensuring timely resolutions and informed decision-making.
• Comply with all relevant laws, regulations, and company policies governing Genentech operations.

Qualifications & Experience

Required:

• Bachelor’s degree or equivalent experience.
• Minimum 5 years of experience partnering with diverse stakeholders; at least 3 years in content/digital asset management, content or marketing operations, content review and approval, compliance, or governance.
• Hands-on experience with Veeva Vault PromoMats (VVPM) or similar content/digital asset management and approval platforms.
• Background in healthcare, pharmaceuticals, biotech, or similarly regulated industries.
• Thorough understanding of marketing and medical content lifecycles.
• Demonstrated ability to design and refine operational processes, leveraging technology for enhanced compliance and efficiency.
• Excellent program management skills; strong communicator with proven ability to collaborate across cross-functional teams.
• Familiarity with digital content strategies and regulatory requirements in marketing.
• Proficiency in Microsoft Office products (Excel, Teams, Word, SharePoint, etc.).

Preferred:

• Knowledge of creative development and print/distribution workflows.
• Deep understanding of brand ecosystems and agency operations.
• Agile, adaptive mindset, with a passion for continuous process improvement.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Aff…”\

We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.