Content Review Operations Manager

Lancesoft; South San Francisco (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

Genentech seeks an experienced Content Review Operations Manager to oversee end-to-end medical, legal, and regulatory review processes for promotional or medical content. You will ensure compliant, timely, and auditable workflows that support speed to market and high-quality content.

The role requires managing review plans, coordinating with cross-functional teams, and maintaining robust audit trails to meet internal policies and external regulations.

Qualifications

• Bachelor’s degree or equivalent experience with 5+ years partnering with diverse stakeholders.
• 3+ years in roles focused on content/digital asset management, content/marketing operations, or governance.
• Experience with regulatory review processes and compliance within a regulated industry.

Responsibilities

• Develop and execute Content Review Operations plans aligned with compliance and product standards.
• Manage resource allocation to optimize review processes and throughput.
• Lead Medical, Legal, and Regulatory reviews ensuring SOPs and quality standards are met.

Skills

Content governance

Regulatory compliance

Stakeholder management

Program management

Cross-functional collaboration

Education

Bachelor's degree

Tools

Veeva Vault PromoMats

Microsoft Office

Job description

Job Summary The Content Review Operations Manager is responsible for managing and executing the end-to-end medical, legal, and regulatory review processes for promotional or medical content within Genentech. This role ensures that content moves efficiently, compliantly, and transparently through the review cycle, supporting timely approvals and audit readiness. The role is critical to ensuring compliance with internal policies and external regulatory requirements while enabling speed to market for high-quality, approved content.

Key Responsibilities

• Develop and execute Content Review Operations plans aligned with compliance and product standards.
• Provide planning inputs and manage resource allocation to optimize content review processes.
• Lead content review processes such as Medical, Legal, Regulatory (MLR), ensuring compliance with SOPs and quality standards.
• Collaborate with content review teams to ensure regulatory compliance and leverage accelerator tools to expedite review processes.
• Manage material flow through content review, including submission validation, agenda preparation, review meeting facilitation, and follow-ups.
• Validate and steward content metadata and business rules in support of modular content product standards and in alignment with content campaign or above-campaign business needs.
• Provide informational resources on content systems and processes to training support teams;provide ongoing support and expectations for adapting to evolving content review standards.
• Identify and mitigate process gaps and risks, escalating issues as necessary;partner with content owners and partners to ensure processes and standards are followed.
• Develop and maintain audit trails and compliance documentation for all content assets.
• Support content review pull-through to improve operational outcomes and process efficiency.
• Prepare agendas and facilitate review meetings to ensure timely decisions and effective issue resolution.
• Comply with all laws, regulations, and policies that govern the conduct of Genentech operations.

Who You Are Minimum Candidate Qualifications & Experience

Bachelor s degree, or equivalent experience. 5 years in roles partnering with a variety of stakeholders, 3 years of experience in professional roles focused on content/digital asset management, content or marketing operations, content review/approval, compliance, and/or governance. Experience using Veeva Vault PromoMats (VVPM), or similar tools, as the primary system for content/digital asset management and review/approval. Experience in healthcare, pharmaceutical, or biotech industries, or other highly regulated industries. Strong understanding of marketing and medical content lifecycles. Experience developing operational processes and leveraging technology to enhance efficiency and compliance. Excellent program management and advanced communication skills, with proven ability to collaborate with enterprise stakeholders across functions. Familiarity with digital content strategies and regulatory compliance in marketing. Experience with Microsoft Office tools (Excel, Teams, Word, SharePoint, and others)

Additional Desired Candidate Qualifications & Experience

• Knowledge of creative development and print/distribution systems.
• In-depth knowledge of brand ecosystems and agency operations.
• Adaptive and agile mindset with a commitment to continuous process improvement.