Content Operations Specialist: CX & Automation

Ibotta; United States; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Ibotta is seeking a detail-oriented Content Specialist to join our Customer Operations team in Denver with a hybrid work arrangement. You will write and maintain knowledge base content, support chatbot and documentation needs, and ensure every communication reflects our official Voice & Tone.

This role focuses on writing and maintaining knowledge base content, supporting chatbot and documentation needs, and assisting internal communications for Customer Operations teams, reporting to the

Qualifications

• Experience in a Business Operations role is required.
• Minimum 2 years of experience in Customer Operations preferred.
• Strong written and verbal communication; ability to edit copy and summarize complex information clearly.
• Proficiency with G Suite applications.
• Self-motivated, organized, and able to manage multiple priorities.

Responsibilities

• Manage setup, QA, and launch of program components including Offers and Ad Products.
• Stay up to date on internal system changes and update impacted departments.
• Identify, analyze, and help fix technical problems with Engineering and Product teams.
• Identify opportunities to streamline processes and cross-functionally implement optimizations.
• Provide support in training, testing, and ongoing project responsibilities; act as a subject matter expert for workflows.

Skills

Business operations

Customer operations

G Suite

Excel

PowerPoint

Salesforce

AI

Automation tools

Education

Associates or Bachelor's Degree

Tools

Salesforce

Job description

Ibotta is seeking a detail-oriented Content Specialist to join our Customer Operations team in Denver with a hybrid work arrangement. You will write and maintain knowledge base content, support chatbot and documentation needs, and ensure every communication reflects our official Voice & Tone.

This role focuses on writing and maintaining knowledge base content, supporting chatbot and documentation needs, and assisting internal communications for Customer Operations teams, reporting to the