AI-Enhanced Customer Operations Content Specialist

Jobtailor; Denver (CO); On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor is seeking a Business Operations professional to maintain and optimize the Customer Operations Help Center content and related tools. You will drive AI-powered support, manage knowledge bases, and coordinate content for promotions.

You will collaborate with Engineering and Product, report on content metrics, and support internal customers with strong written communication and process discipline.

Qualifications

• Experience in a Business Operations role is required.
• 2+ years in Customer Operations preferred; Care Ops a plus.
• Strong written and verbal communication skills.
• Ability to edit copy and receive feedback.
• Ability to summarize complex information clearly and succinctly.
• Highly organized and methodical approach.
• Ability to manage multiple priorities and projects.
• AI and automation tools experience a plus.
• Proficiency in G Suite applications is required.
• 1–2 years in a process-driven role preferred.
• Associate or Bachelor’s Degree preferred.
• Basic to intermediate Excel and PowerPoint skills.
• Salesforce experience a plus.
• High attention to detail and organizational skills.
• Eagerness to learn technical systems efficiently.
• Ability to prioritize and manage tight deadlines.
• Ability to adapt to change and thrive in a fast-paced environment.
• Collaborate cross-departmentally to troubleshoot issues.
• Ability to work nights and weekends as necessary.
• Authorized to work in the United States full-time.

Responsibilities

• Maintain and optimize Customer Operations Help Center content.
• Maintain Help Centers, chatbots, and Zendesk tools to maximize self-service and reduce costs.
• Interpret and report content metrics to leadership.
• Drive chatbot performance, API integrations, and automated ticket deflection.
• Create, audit, and optimize knowledge bases, articles, macros, and guides.
• Uphold the official Voice & Tone Style Guide.
• Manage weekly newsletters and Slack content streams.
• Coordinate content for rollouts and promotions.
• Pilot AI and knowledge-management tools and identify content gaps.
• Identify and resolve technical problems with Engineering and Product teams.
• Provide troubleshooting and support to internal customers.
• Support new-hire training and process improvements.
• Act as SME for workflows, resource maintenance, and decision-making.
• Participate in on-call rotation and after-hours coverage.

Skills

Strong communication

G Suite proficiency

Excel

PowerPoint

AI & automation tools

Education

Associate’s Degree

Bachelor’s Degree

Tools

Zendesk

Chatbots

Slack

Salesforce

Job description

Jobtailor is seeking a Business Operations professional to maintain and optimize the Customer Operations Help Center content and related tools. You will drive AI-powered support, manage knowledge bases, and coordinate content for promotions.

You will collaborate with Engineering and Product, report on content metrics, and support internal customers with strong written communication and process discipline.