Content Operations Specialist: Knowledge Base & Chatbots

Ibotta; Denver (CO); Hybrid; USD 38,000 - 47,000; Full time

Benefits offered by this job

Denver office perks: paid parking,Sn a

Snacks and occasional meals

Job summary

Ibotta in Denver, CO, seeks a detail-oriented Content Specialist to elevate Customer Operations knowledge bases, chatbots, and documentation. This hybrid role requires 3 in-office days (Tue, Wed, Thu) with strong cross-team collaboration and a focus on clear, actionable content that reflects our Voice & Tone.

You will manage content systems, support self-service initiatives, and drive continuous improvements across knowledge bases and communications for internal teams.

Qualifications

• Experience in a Business Operations role is required.
• 2+ years in Customer Operations preferred.
• Strong written and verbal communication; ability to edit copy.
• Results-driven and self-directed with a methodical approach.
• G Suite proficiency required.

Responsibilities

• Manage setup, QA, and launch of all components in a program including Offers and Ad Products.
• Stay up-to-date on internal system changes and update impacted departments effectively.
• Identify, analyze, and help fix technical problems alongside Engineering and Product teams.
• Identify opportunities to eliminate program setup errors and streamline processes across departments.
• Provide support, troubleshooting and best-in-class service to internal customers.
• Assist with new hire training, process improvements, app testing and other projects as needed.
• Act as a subject matter expert for workflows to support maintenance and training.
• Participate in an on-call rotation and provide after-hours coverage as needed.

Skills

Strong written communication

Cross-functional collaboration

Detail-oriented

Self-directed

G Suite proficiency

Excel & PowerPoint

Education

Associates or Bachelor's Degree

Tools

Zendesk

Salesforce

Job description

Ibotta in Denver, CO, seeks a detail-oriented Content Specialist to elevate Customer Operations knowledge bases, chatbots, and documentation. This hybrid role requires 3 in-office days (Tue, Wed, Thu) with strong cross-team collaboration and a focus on clear, actionable content that reflects our Voice & Tone.

You will manage content systems, support self-service initiatives, and drive continuous improvements across knowledge bases and communications for internal teams.