Content Operations Program Manager

BLR Holdings, Inc.; Lake Forest (IL); On-site; USD 102,000 - 109,000; Full time

Job summary

CELLA by Randstad Digital, Lake Forest, IL, is seeking a consultative program leader to establish governance and optimize cross-functional workflows across web, app, and digital asset channels.

You will partner with senior stakeholders to translate operational insights into decisive actions, leveraging enterprise AI integrations and scalable content operations. This role emphasizes governance, collaboration, and process excellence.

Qualifications

• 5+ years of experience leading program management, content operations, or PMO in complex enterprises.
• Expertise in governance development, process optimization, and workflow management platforms like Workfront and Smartsheet.
• Proven ability to align cross-functional teams, manage dependencies, and deliver operational excellence.
• Bachelor's degree; PMP, Lean Six Sigma, or Agile certifications preferred.

Responsibilities

• Establish governance frameworks, SOPs, and intake models to accelerate end-to-end digital content delivery.
• Lead cross-functional planning cadences and operational reviews to align priorities and remove friction.
• Architect executive dashboards in Smartsheet and Workfront to boost visibility and decisions.
• Champion AI adoption and continuous improvement to improve scalability and agility.

Skills

Program management

Content operations

Workflow optimization

Education

Bachelor's degree in Business/Communications/Operations

Tools

Workfront

Smartsheet

Job description

Location: Lake County, IllinoisJob Type: ContractCompensation Range: $74 - 79 per hourAre you ready to drive operational excellence across enterprise digital ecosystems for a global biopharmaceutical leader? This strategic opportunity invites a consultative program leader to establish governance, optimize cross-functional workflows, and scale content operations across web, app, and digital asset management channels. Partnering with senior stakeholders, you will transform operational insights into high-impact business decisions while advancing enterprise AI integration.Responsibilities:Establish enterprise governance frameworks, standard operating procedures, and intake models to accelerate end-to-end digital content delivery.Lead cross-functional planning cadences and operational reviews to align cross-team priorities and eliminate workflow friction.Architect executive dashboards in Smartsheet and Workfront to increase operational visibility, track capacity, and drive data-driven decision-making.Champion AI adoption frameworks and continuous improvement initiatives to enhance content scalability and organizational agility.Qualifications:5+ years of experience leading program management, content operations, or PMO functions within complex enterprise environments.Advanced expertise in governance development, process optimization, and workflow management platforms like Workfront and Smartsheet.Proven track record of aligning cross-functional leadership teams, managing dependencies, and driving operational excellence.Bachelor's degree in Business, Communications, Operations, or a related field; PMP, Lean Six Sigma, or Agile certifications preferred.JOBID: 082026-143599#LI-CELLA#LI-MM10#PLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.ABOUT CELLAWe are passionate about connecting you with the right role at the right organization—and providing you great benefits for the great work you do. With an attractive compensation package including competitive salary, 401(k) plan, weekly paychecks, holiday pay and a health benefits program, we have you covered.Cella is an award-winning leader in consulting, staffing and managed solutions for creative, marketing, digital and proposal development teams. We help people build meaningful careers and partner with companies to help them win. Our staffing solutions include freelance, contract, temporary, temp-to-hire and direct hire positions. Cella has earned the 2022 Best of Staffing Client and Talent 10-Year Diamond Awards—an honor earned by only 1% of staffing firms in the U.S. Cella is an equal opportunity employer.