Content Operations Lead – Excellence & Change (Hybrid)

eTeam; South San Francisco (CA); Hybrid; USD 83,000 - 124,000; Part time

Benefits offered by this job

Hybrid work model

Job summary

eTeam is seeking a Senior Operations Manager for Content Excellence to lead operational frameworks within the CMO. This hybrid role focuses on elevating strategic planning, optimizing content supply chains, and ensuring high-quality execution across marketing teams.

You will drive learning journeys, enable cross-functional collaboration, and guide change management for new content tools including AI-enabled practices.

Qualifications

• Bachelor’s degree and 5–7 years of experience in content operations, marketing operations, or creative project management.
• Proven track record of managing end-to-end content workflows, DAM systems, and multi-channel campaign ops.

Responsibilities

• Learning Journey Strategy & Delivery: Design, structure, and execute learning journeys that onboard and upskill cross-functional teams on new content capabilities.
• Content Operations & Workflow Management: Lead end-to-end content workflow strategy and governance across stakeholders.
• Process Optimization & Systemic Efficiency: Identify opportunities and design scalable efficiencies to accelerate speed-to-market.
• Cross-Functional Collaboration & Facilitation: Lead content forums and alignments with executive presence and clear action plans.
• Change Management & Enablement: Deliver training and documentation for adopting new tools and AI-enabled content practices.

Skills

Learning Journey Strategy

Content Operations

Process Optimization

Cross-Functional Collaboration

Change Management

Education

Bachelor's degree

Tools

Veeva Vault

Adobe Experience Manager

Job description

eTeam is seeking a Senior Operations Manager for Content Excellence to lead operational frameworks within the CMO. This hybrid role focuses on elevating strategic planning, optimizing content supply chains, and ensuring high-quality execution across marketing teams.

You will drive learning journeys, enable cross-functional collaboration, and guide change management for new content tools including AI-enabled practices.