Content Operations Coordinator

Cypress HCM; New York (NY); Hybrid; USD 46,176 - 65,766; Full time

Job summary

A leading staffing agency is seeking a Content Operations Coordinator for a contract position primarily based in New York. The ideal candidate will manage content ingestion workflows, providing technical support, developing training materials, and optimizing processes. Candidates should have a Bachelor's degree in computer science or equivalent experience, strong skills in AWS and Excel, and familiarity with programming languages like Python and Java. This role offers a rate of $40.63 per hour and the opportunity to work with a dynamic team.

Qualifications

• Experience in media technology, library science, or a similar area equivalent to a degree.
• Strong technical skills including Excel, AWS S3, JSON/XML.
• Familiarity with Python and Java is required.

Responsibilities

• Monitor and troubleshoot content ingestion through Adobe ingest pipeline.
• Provide daily and ad-hoc ingestion activity reports.
• Gather and analyze data to measure ingest performance.

Skills

Excel

AWS (especially S3)

JSON/XML

Python

Java

Technical communication

Problem solving

Education

Bachelor’s degree in computer science or a related field

Tools

Splunk

Photoshop

Illustrator

Premiere

After Effects

Job description

Job Details

Content Operations Coordinator (Contract)

Location: Highly prefer someone in New York. Open to remote candidates within the US.

Duration: 1/19/2026 to 1/15/2027

Team: Stock US Content

Key Responsibilities

• Monitor and troubleshoot content ingestion through the Adobe ingest pipeline (using Splunk and AWS S3).
• Review job reports, identify errors, and coordinate with contributor relations on fixes.
• Report system issues to engineering and assist in testing solutions.
• Manage AWS S3 storage for assisted uploads.
• Suggest and support automation opportunities to streamline workflows.

Partner & Team Support

• Onboard new assisted ingest partners, including AWS S3 configuration and workflow training.
• Provide daily and ad-hoc ingestion activity reports to partners and internal collaborators.
• Develop clear documentation and training materials.
• Deliver technical support for tools and systems that impact content delivery.

Data & Workflow Optimization

• Gather and analyze data to measure ingest performance across content departments.
• Troubleshoot issues related to file transfers, transcoding, or automated scripting.
• Identify and implement process improvements to improve reliability and efficiency.

Required Skills & Qualifications

• Experience in media technology, library science, or a similar area at a level equivalent to a degree or comparable experience.
• Strong technical skills: Excel, AWS (especially S3), JSON/XML, and experience with monitoring machine-generated data.
• Familiarity with Python and Java.
• Clear communicator, capable of bridging technical and non-technical discussions with a wide variety of team members.
• Organized multitasker who thrives under high-volume, high-velocity, deadline-intensive conditions.
• Curious, adaptable, and eager to solve problems.

Education & Experience

• Bachelor’s degree in computer science or a related field, or equivalent experience.
• Experience supporting technology and asset management systems in digital media.
• Knowledge of video/image transcoding.
• Familiarity with creative tools like Photoshop, Illustrator, Premiere, or After Effects.

Compensation

• $40.63 per hour.