Content Coordinator

New York Technology Partners; Newark (NJ); On-site; USD 52,000 - 76,000; Full time

Job summary

New York Technology Partners is seeking a Content Coordinator for Catalog Operations in Newark, NJ. The role focuses on delivery monitoring, asset ingestion, and maintaining smooth workflow across internal partners and providers.

You will handle cancellations, confirmations, and change requests while ensuring timely responses. Strong CMS knowledge, metadata experience, and stakeholder collaboration are essential in this fast-paced, media-driven environment.

Qualifications

• Editorial/publishing experience, preferably web-based, with CMS and metadata familiarity.
• Fluency with Office 365 applications (Outlook, Word, Excel).
• Strong written and verbal communication skills.
• BA/BS or equivalent degree, preferably in Humanities.
• Experience with stakeholder management and external partners.
• Experience with ticketing systems and process documentation.
• Familiarity with ONIX XML metadata exchange.
• Hands-on experience with AI systems, tools, or data products.
• Experience with JIRA and Airtable.
• Familiarity with AGILE practices.
• Demonstrated multitasking and problem-solving in a fast-paced environment.
• Self-starter with organizational and analytical skills.
• Avid consumer of online media.

Responsibilities

• Monitor the third party asset delivery queue and vet assets before ingestion; communicate status daily.
• Handle title cancellation and workflow confirmations; inform providers of corrections to reinstate titles.
• Assess validity of provider and customer change requests; respond promptly and accurately.
• Monitor incoming tickets and route to ensure Catalog Operations SLA is met.

Job description

As Content Coordinator, Catalog Operations, you will:

• Delivery monitoring and asset ingestion: Monitor the third party asset delivery queue on a daily basis, vetting all asset deliveries prior to ingesting and queuing into Catalog Operations workflows. Communicate status of ingested and queued titles to Catalog Operations partners on a daily basis to ensure the timely release of all delivered content. Process and verify both daily and large-scale metadata update and correction requests received from providers, customers, and internal stakeholders via tickets or other sources, and ensure all requests are answered appropriately and in a timely manner.
• Workflow confirmations and removal: Handle the title cancellation queue, notifying third party providers when titles have been removed from workflow and what corrections are needed to re-instate them into workflow. Assist with oversight of the confirmation request queue, notifying providers that titles are on hold and what corrections/confirmations are needed to reinstate them into workflow.
• Provider change requests: Assess validity of and initiate product update requests received from providers and customers, and ensure that requests are answered appropriately and in a timely fashion.
• Ticket queue management: Monitor incoming tickets from internal partners, taking action and properly routing as needed to ensure all queues stay within the expected Catalog Operations SLA.

Preferred Qualifications

• Leverage AI tools to enhance Ops workflows including task-basked automation, process documentation, data synthesis, and stakeholder communication, while following team standards and sharing successful use cases with colleagues

About You

• You have the ability to adapt to business & communicate effectively with global teams and stakeholders. You are a strong contributor to the local and global content operations team efforts, helping to deliver the best possible localized listener experience. Your expertise in working with Content Management Systems, coupled with your avid consumption of media, make you a highly organized and detail-oriented professional who can thrive in a high-energy, entrepreneurial environment. You will feel comfortable in this role if you enjoy working with numerous stakeholders in a fast-paced environment, take pride in utilizing data to deliver accurate results, and want to push boundaries to optimize throughput with low defects. Above all, you have a passion for technology and media, specifically spoken word audio, which drives your commitment to excellence in this role.

Basic Qualifications

• Minimum of one year experience in editorial/publishing, preferably web-based publishing environment, ideally with proven experience in CMS databases and metadata
• Fluency in Office 365 including Outlook, Word, & Excel
• A confident and upbeat communicator via written and verbal business communication skills
• BA/BS or equivalent degree, preferably in Humanities
• Experience in stakeholder management, interactions with external partners, and interdepartmental collaborative work
• Previous experience with ticketing systems and process documentation
• Familiarity with the ONIX standard XML metadata exchange format
• Hands-on experience working with AI systems, tools, or data products
• Experience with JIRA & Airtable systems
• Familiarity with AGILE best practices, framework, and execution
• Demonstrated multi-tasking and problem-solving skills in a fast-paced, time-sensitive environment.
• A self-starter with impeccable organizational and analytical skills
• An avid consumer of online media, including books (audio and print), blogs, podcasts, and other digital content