Content Management Specialist-Part Time

HeiTech Services; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

You will collaborate with program stakeholders, SMEs, and technical teams to maintain content standards, workflows, and findability, using analytics and feedback to drive usability improvements.

Qualifications

• Bachelor's degree in communications, Marketing, Digital Media, or equivalent.
• Strong experience with Drupal CMS and content workflows.
• Experience with Microsoft 365 platforms.
• Working knowledge of HTML, CSS, and JavaScript.
• Experience writing for the web with accessibility and readability focus.
• Knowledge of Section 508 and web accessibility standards.

Responsibilities

• Research, write, edit, review, format, and publish accessible web content using Drupal and other platforms.
• Apply Section 508, accessibility, and plain-language standards throughout the content lifecycle.
• Coordinate with content owners, SMEs, and technical teams to gather information and approvals.
• Maintain CMS workflows, publishing processes, and content-management practices.
• Perform quality assurance to fix broken links, errors, and outdated content.
• Review website analytics and user feedback to improve usability, navigation, and findability.
• Maintain standards, metadata, and organizational structures for consistent digital communications.
• Collaborate across teams on content updates and accessibility remediation.

Skills

Drupal CMS

Content-management workflows

Web publishing

HTML/CSS/JS basics

Accessibility standards

Plain language

Education

Bachelor's degree in communications or related field

Tools

Microsoft 365

Job description

Provides content management, web publishing, editorial, and quality assurance support for digital content within a federal government environment. This role researches, writes, reviews, organizes, and publishes clear, accurate, accessible, and user-focused web content using enterprise content management systems, including Drupal. Ensures published information follows established content standards, editorial guidance, accessibility requirements, and web best practices while supporting an effective and consistent user experience.

Supports the ongoing maintenance and enhancement of website content, publishing workflows, standards, styles, and digital communications. Works closely with program stakeholders, subject-matter experts, technical teams, and other content contributors to keep information current, resolve content issues, and improve overall usability and findability. Uses website analytics, visitor feedback, content reviews, and quality checks to identify opportunities for improvement and address broken links, outdated information, spelling or formatting errors, policy changes, and other needed remediation.

Uses website analytics, visitor feedback, content reviews, and quality checks to identify opportunities for improvement and address broken links, outdated information, spelling or formatting errors, policy changes, and other needed remediation.

Key Responsibilities

• Research, write, edit, review, format, and publish accessible web content using Drupal and other approved content-management and collaboration platforms.
• Apply Section 508, accessibility, web-writing, plain-language, editorial, and content-governance standards throughout the content lifecycle.
• Coordinate with content owners, subject-matter experts, and technical teams to gather information, clarify requirements, obtain approvals, and maintain accurate and timely digital content.
• Support the maintenance and continuous improvement of CMS workflows, publishing processes, website features, and content-management practices.
• Perform routine content quality assurance, including identifying and correcting broken links, spelling and grammatical errors, outdated content, formatting issues, and required policy updates.
• Review website traffic, analytics, user feedback, and other available information to identify opportunities to improve usability, navigation, findability, and overall user experience.
• Maintain and apply standards, styles, guidelines, metadata, organizational structures, and other practices that support consistent and effective digital communications.
• Collaborate across organizational and project teams to support content updates, website enhancements, accessibility remediation, and other digital-content initiatives.

Requirements

• Bachelor's degree in communications, Marketing, Digital Media/Media Studies, another relevant business discipline, or equivalent applicable professional experience.
• Strong experience with Drupal CMS, content-management workflows, and web publishing.
• Experience using Microsoft and Microsoft 365 platforms and services.
• Working knowledge of basic web technologies, including HTML, CSS, and JavaScript.
• Demonstrated experience writing and editing content for the web.
• Familiarity with Federal Plain Language Guidelines and the ability to develop clear, audience-focused digital content.
• Knowledge of web best practices, accessibility standards, and compliance requirements, including Section 508 considerations.
• Experience participating on project teams and collaborating effectively across organizational and functional groups.
• Strong written and verbal communication skills, attention to detail, and the ability to organize and manage multiple content activities and priorities.
• Must be a U.S. Citizen and have the ability to obtain and maintain a NACI or higher-level investigation/clearance.

Preferred

• Knowledge of federal grant-making organizations or the federal grants process.
• Experience managing content for large, public-facing government or enterprise websites.
• Experience using web analytics or user-feedback data to recommend content and usability improvements.
• Experience supporting content migration, restructuring, taxonomy, metadata, or other large-scale content-improvement initiatives.

This position is contingent upon contract award. HeiTech Services is proactively identifying qualified candidates in anticipation of a potential federal contract award. Qualified applicants may be contacted for prescreening and interviews prior to award. Employment is contingent upon successful contract award and completion of all required pre-employment and security requirements.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

If you require a reasonable accommodation during the application process, please contact us at [e-mail].

HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.